WHO WE ARE

We are Harbor Lab, an innovative B2B software startup that aims to bring new value to the Shipping community. Our vision is to completely reshape how Shipping Companies and Port Agents operate, provide transparency, and ensure efficiency for all involved parties. We add value to both sides by helping save time, cut costs and make informed decisions. 

Harbor Lab has also been recognized as one of the Best Workplaces in 2022 & 2023 by the Great Place to Work Institute. 

ABOUT THE ROLE 

As a Junior Marine Operations Support Analyst, you will provide 1st level technical support to our customers for using our platform and collaborate with internal resources to troubleshoot and implement appropriate solutions. Candidates must be willing to work mainly in night shifts.

WHAT YOU WILL BE DOING 

AKTG (Abercrombie & Kent Travel Group) – our company

AKTG has been at the forefront of travel for over 60 years and undoubtedly, the key to our success has been our people, they are by far our biggest asset. Together we have pioneered new destinations and regions and set the standards of service and excellence that other companies aspire to. Our people have been chosen for their absolute dedication to understanding those personalized touches that makes a dream trip both distinctive and individual. They make the vital difference, and everyone plays a part.

AKTG comprises both Abercrombie & Kent and Crystal Cruises, which was acquired in 2022. 

Latin America is a key strategic focus for AKTG over the next five years and we have high growth plans for this region, including significant asset expansion.  At the same time, North America offers great potential with a new strategy in place for that market.

Working for AKTG is fast-moving, challenging and above all interesting, no day is ever the same.  We have great successes of career progression globally, and there are constant opportunities to motivate and encourage our people to achieve their personal and professional goals. 

Job Summary

The Shipboard Crew Travel Agent is tasked with coordinating and managing comprehensive travel arrangements for cruise ship crew members. This role involves booking flights, accommodations, and ground transportation, ensuring alignment with crew schedules and company policies. The agent will liaise closely with the crew, Shipboard HR, and onboard hotel operations to deliver seamless travel logistics while maintaining high service standards and cost efficiency.

Responsibilities and Accountabilities

Travel Coordination

• In coordination with Scheduling Managers and Shipboard Crew Accountants, arrange and book all travel needs for crew members, including flights, accommodations, and transportation, adhering to company policies and international visa requirements.
• Align travel schedules with embarkation and disembarkation timelines, ensuring smooth transitions.
• Manage last-minute travel changes or emergencies, including cancellations, delays, and rebookings.

Communication & Support

Job Summary

Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate, and looking for a new challenge in the luxury travel industry.

This role is an outbound sales role, where you are proactively phoning out to new enquiries and past guests - must work out of the Aventura office. Crystal does not relocate or sponsor applicants.

Essential Job Duties

• Meet or exceed established Crystal Cruises Sales & Service standards.

• Identify sales opportunities and close sales over the phone.

• Building long-term relationships with luxury cruise customers.

• Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.

• Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.

• Attending and actively participating in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.

Job Summary

Crystal Cruises is seeking highly motivated and experienced candidates to join our Inbound Sales Team. You will join a high-performance team generating revenue by closing cruise sales from inbound calls and capitalizing on all Marketing initiatives. Inbound Sales will primarily work with Travel Partners.

Essential Job Duties

Job Summary

The Marketing Specialist serves as a generalist for the broader department’s brand marketing efforts, but the primary focus will be key account marketing and proving the sales team with marketing support.

Responsibilities and Accountabilities

This is an on-site (non-remote) role in Aventura, FL and does require candidates to be authorized to work in the US for any employer. We do not sponsor employment visas for this position.

The Product Reporting and Quality Specialist is responsible for ensuring accurate and timely reporting of data, as well as establishing quality assurance practice benchmarks for air, hotel, and transfer services. This role will act as the main support system in the areas of product reporting and analysis of Crystal’s pre & post product standards. 

Essential Job Duties