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Technical Support Specialist - (Philippines / Brazil / Pakistan)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Technical Support Specialist in the Philippines / Brazil / Pakistan.

This fully remote role is ideal for someone passionate about delivering world-class technical support while helping e-commerce businesses thrive. As a Technical Support Specialist, you'll play a crucial role in resolving platform-related issues, assisting customers with Amazon-specific challenges, and collaborating closely with internal teams to ensure smooth bug management and product improvement. You’ll work in a fast-paced environment with global teammates, supporting innovative tools that power sellers on platforms like Amazon and Walmart. This is a contractor role with long-term growth potential for someone detail-oriented, customer-focused, and tech-savvy.

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Level 2 Support Engineer - (Remote - US)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Level 2 Support Engineer in the United States.

As a Level 2 Support Engineer, you will be responsible for providing advanced technical support to the Support Team and Customer Success Managers (CSMs), helping resolve complex product issues. You will collaborate closely with the engineering team to escalate product issues, such as bugs, and leverage your expertise in log management, cloud infrastructure, and database querying to ensure quick resolution. By utilizing tools like Splunk, Datadog, and Jira, you will contribute to maintaining the operational excellence of the platform while ensuring a seamless customer experience. You will also be expected to document technical findings to improve internal knowledge sharing.

Accountabilities:

Job Skills

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