Own the customer experience strategy, roadmap and delivery for the active ecommerce partners - so every end user interaction with the partners’ online platform, is responsive, convenient and up to expectations. Fuelling tech roadmap pipeline via customers’ feedback and ecom internal functions business requirements aiming for better experience, more GMV and lower costs

Leverage scale of active partners to develop collabs and deals across marketing automation, CRM & other tools for the benefit of both RTG & partners

Active participation in building solid CX plans with Ventures Director to activate new potential prospects

Outcomes & Scorecard

• Success in this role is measured by Active Partners’
• Tech Roadmap adherence
• Data reliability and accuracy
• Platform Conversion rate
• CSAT sustained at ≥90%
• NPS improved quarter over quarter against each account baseline
• Refunds and disputes resolved within partners’ policy and SLA, with zero aging cases

Core Responsibilities (Prioritized & Outcome-Oriented)

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Right now, we’re expanding our talent bench — a pool of skilled Sales Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Build and manage a healthy sales pipeline through proactive prospecting;
• Leverage strong negotiation skills to structure win-win deals;
• Collaborate with internal teams to ensure efficient issue resolution;
• Manage agreement discussions smoothly;
• Apply the latest and greatest customer happiness practices;
• Communicate with cross-functional specialists.

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Right now, we’re expanding our talent bench — a pool of skilled Sales Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Build and manage a healthy sales pipeline through proactive prospecting;
• Leverage strong negotiation skills to structure win-win deals;
• Collaborate with internal teams to ensure efficient issue resolution;
• Manage agreement discussions smoothly;
• Apply the latest and greatest customer happiness practices;
• Communicate with cross-functional specialists.

What you need to succeed in this role:

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About The Role

Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?

This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture this: you live just minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.

That's what this opportunity offers.

About the Role

Our client is looking for a Swedish-speaking Customer Support Specialist to join their growing iGaming team in Malta. You'll become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email. This is a hands-on role where you'll take ownership of customer cases from start to finish while working closely with teams across Payments, Fraud, and Compliance.

Working Hours

• Shift-based schedule, including evenings, weekends, and public holidays
• Hybrid working model
• Up to 40 days per year working fully remotely

Your Daily Tasks Will Include:

Ready to take your career abroad?

Imagine living in one of Europe's most exciting international destinations while building your career in one of the world's fastest-growing industries. Malta offers the perfect combination of sunshine, career opportunities, and an international lifestyle, making it a popular destination for professionals from across Europe.

Whether you're looking for your first role abroad or your next international career move, this is an excellent opportunity to gain valuable experience in the iGaming industry while enjoying life on a Mediterranean island.

About the Role

Our client is looking for a Dutch-speaking Customer Support Specialist to join their growing iGaming team in Malta. You'll become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email. This is a hands-on role where you'll take ownership of customer cases from start to finish while working closely with teams across Payments, Fraud, and Compliance.

Working Hours

• Shift-based schedule, including evenings, weekends, and public holidays
• Hybrid working model
• Up to 40 days per year working fully remotely

Your Daily Tasks Will Include:

Hvad nu hvis dit kontor lignede et TV-studie i stedet for et almindeligt kontor?

Som Live Dealer står du foran kameraet og præsenterer live casinospil for dansktalende spillere online. Forestil dig en kombination af underholdning, præsentation, kundekontakt og live broadcasting – alt sammen fra et moderne studie i solrige Malta.

Denne rolle er perfekt til dig, der elsker at tale med mennesker, stå i centrum og skabe god energi. Hvis du ofte bliver beskrevet som udadvendt, selvsikker, social eller den, der altid får gang i stemningen, så kan dette være jobbet for dig.

Du behøver ingen tidligere erfaring – du får en grundig, betalt oplæring, inden du går live.

Om jobbet

Du kommer til at arbejde i et professionelt TV-studie, hvor du blandt andet skal:

• Være vært for live casinospil foran kameraet for dansktalende spillere
• Kommunikere med spillerne og skabe en sjov og engagerende atmosfære
• Holde energien høj og sikre en fantastisk spiloplevelse
• Præsentere spillene professionelt og følge virksomhedens procedurer
• Samarbejde med et internationalt team i et dynamisk arbejdsmiljø

Dette er ikke et traditionelt kundeservicejob, hvor du sidder og besvarer e-mails hele dagen.

Det er en social, interaktiv og energifyldt rolle, hvor din personlighed er en stor del af oplevelsen.

Hvorfor vælge Malta?

Ready to build your career while living by the Mediterranean?

Imagine swapping grey skies for over 300 days of sunshine, spending your evenings by the sea, and joining an international community where career opportunities and quality of life go hand in hand. Malta has become one of Europe's most popular destinations for young professionals, offering a vibrant social scene, an affordable lifestyle, and excellent opportunities for career growth.

Whether you're looking for your first experience abroad or your next international challenge, this could be the opportunity you've been waiting for.

About the Role

Our client is looking for a Danish-speaking Customer Service Agent to join their growing Finance team in Malta. You'll become part of a supportive Scandinavian team, working closely with the Danish Team Leader while collaborating with colleagues from across Europe.

In this role, you'll guide customers throughout their journey, providing outstanding service while helping them with onboarding, payments, products, and account-related enquiries. You'll also identify opportunities to improve the customer experience and contribute to the team's continued success.

Your Daily Tasks Will Include:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to contribute not only to service excellence but also to the company’s growth and expansion?
Join our team as a Business Growth Specialist and play a key role in identifying new opportunities, building strong client relationships, and driving revenue.

In this role, you will work closely with the leadership team, including our Chief Growth Officer,   and take ownership of the full business development cycle — from first contact to closing deals. You’ll combine strategic thinking with hands-on execution, leveraging market insights, AI tools, and strong communication skills to deliver results.

If you enjoy fast-paced environments, ownership, and turning opportunities into measurable growth — let’s see what it takes 💛

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to contribute not only to service excellence but also to the company’s growth and expansion?
Join our team as a Business Growth Specialist and play a key role in identifying new opportunities, building strong client relationships, and driving revenue.

In this role, you will work closely with the leadership team, including our Chief Growth Officer,   and take ownership of the full business development cycle — from first contact to closing deals. You’ll combine strategic thinking with hands-on execution, leveraging market insights, AI tools, and strong communication skills to deliver results.

If you enjoy fast-paced environments, ownership, and turning opportunities into measurable growth — let’s see what it takes 💛

What you will do: