Slovenian Speaking Customer Service for Telecommunications industry
Mercier Consultancy MD is excited to offer an opportunity for Slovenian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and committed to providing outstanding customer support. As a representative, you will assist customers in Slovenian, helping them navigate their telecommunications needs and ensuring they have a seamless experience.
Key Responsibilities
- Respond to customer inquiries about telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Slovenian.
- Assist customers with account management, billing issues, and service modifications.
- Provide detailed information about product features, promotions, and service availability.
- Resolve customer complaints and technical issues efficiently, ensuring satisfaction.
- Accurately document all customer interactions and maintain records in the CRM system.
- Collaborate with internal teams to improve service delivery and enhance customer satisfaction.
- Stay informed about new products and industry developments to provide relevant information to customers.
Requirements