Mercier Consultancy MD is excited to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a Berlin-based Digital Bank and Fintech. This role is perfect for individuals who are passionate about the intersection of technology and finance and are eager to provide exceptional customer support. As a customer service representative, you will assist clients in navigating their banking needs and digital financial solutions, all while communicating effectively in Spanish.

Key Responsibilities

• Manage customer inquiries regarding banking services, account management, and fintech solutions via phone, email, and chat in Spanish.
• Provide clear and accurate information on service offerings, account features, and transactional processes.
• Assist customers with technical issues related to digital banking platforms.
• Resolve customer complaints efficiently and ensure high levels of satisfaction.
• Document customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with other departments to enhance the customer experience and streamline services.
• Stay up-to-date with the latest banking products, services, and regulatory requirements.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Slovenian Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals with a strong desire to assist customers in navigating banking products and services while providing top-notch service in Slovenian. If you are passionate about finance and dedicated to enhancing customer experiences, we encourage you to apply.

Key Responsibilities

• Manage customer inquiries related to banking products, account management, and service offerings via phone, email, and chat in Slovenian.
• Provide information on services, account statements, loan options, and regulatory requirements.
• Assist customers with account setup, transactions, and troubleshooting issues.
• Resolve complaints and inquiries effectively and efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with banking operations and compliance teams to address customer needs and provide necessary support.
• Stay informed on financial products, market trends, and banking regulations to provide accurate information.

Requirements

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are seeking a dynamic and technically accomplished Director of R&D Advanced Data & Digital Platforms Product Management to lead the product management function for digital, data, and analytics platforms supporting pharmaceutical R&D. This role is critical to building and scaling the foundational platform capabilities that enable advanced analytics, machine learning, and data science across the R&D organization—including preclinical, translational, and clinical research workflows.

Reporting to the Head of R&D Digital Platforms, this role will define and execute the platform strategy that supports cross-R&D solution delivery, ensuring alignment with scientific goals, regulatory requirements, and enterprise digital strategies. You will lead a team of product managers and analysts while collaborating closely with R&D, data science, and digital technology partners to deliver secure, scalable, and high-performance capabilities.

We are seeking an experienced and driven Senior Bid Writer with a proven track record in the nuclear industry to lead the development of high-quality, compelling bids and proposals. This role requires strong technical acumen, a strategic approach to bid structuring, and the ability to deliver under tight deadlines. Based in Romania, the successful candidate will work closely with cross-functional teams across engineering, commercial, and legal functions both locally and internationally.

Requirements

Key Responsibilities:

Our client is looking for a Business Analyst with strong document control experience to lead the design, automation, and optimization of documentation workflows and repositories in support of nuclear industry projects. This role bridges business needs and technical solutions, ensuring that all documentation processes are compliant, efficient, and audit-ready. The ideal candidate will have a deep understanding of process mapping, workflow logic, and regulatory documentation standards, with a strong focus on automation, continuous improvement and problem solving capabilities. This position is to be based at the HQ in Bucharest.

Key Responsibilities:

Process Analysis & Workflow Automation

• Analyze existing document control processes and repositories identify opportunities for automation and optimization.
• Design and implement automated workflows using tools such as Power Automate, Nintex, or K2, ensuring traceability, version control, and approval routing.
• Develop and maintain logical process diagrams, decision trees, and workflow maps to support documentation lifecycle management.
• Collaborate with PM manager and Contract Manager to align automation initiatives with project and regulatory requirements.

Document Control & Compliance

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Senior Cybersecurity Risk Analyst to perform the development of cybersecurity risk assessment methodology and frameworks.

Responsibilities:

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation. 

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Digital Data and BI Analyst to develop and enhance business intelligence capabilities.

Responsibilities:

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Senior Business Analyst to perform business model and process analysis.

Responsibilities:

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Expert Quality Assurance (QA) Engineer to develop and implement QA processes, conduct audits and ensure compliance with quality standards.

Responsibilities: