Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a passion for travel and a commitment to providing outstanding customer service, this position is perfect for you. In this role, you will assist clients with their inquiries related to travel accommodations, bookings, and tourism services across various platforms, all while providing excellent service in French.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in French.
• Provide detailed information on available services, promotions, and travel guidelines to enhance customer experiences.
• Assist customers with reservation changes, cancellations, and special requests, ensuring all needs are met.
• Resolve any customer complaints promptly and courteously, maintaining high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hospitality partners and tourism boards to ensure seamless service delivery for customers.
• Stay informed about travel trends, destinations, and industry best practices to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Government & Public Sector industry. This position is ideal for individuals who have a strong commitment to public service and a passion for helping others. In this role, you will provide critical support to citizens and clients, ensuring that their inquiries and needs are addressed with care and precision while communicating in French.

Key Responsibilities

• Handle inquiries from the public related to government services, programs, and regulations via phone, email, and live chat in French.
• Educate and assist citizens in accessing government resources and navigating public services.
• Provide information regarding application processes, eligibility requirements, and service delivery.
• Resolve complaints and issues efficiently while ensuring a high level of customer satisfaction.
• Maintain accurate documentation of customer interactions in the CRM system.
• Collaborate with other government departments and agencies to facilitate effective service delivery.
• Stay informed about relevant policies, services, and updates within the public sector.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the finance industry. This role is ideally suited for individuals who possess a strong foundation in customer service and have a keen interest in financial products and services. As a representative, you will assist clients in navigating their financial inquiries while providing exceptional service in French.

Key Responsibilities

• Address customer inquiries related to financial services, account management, and investment products via phone, email, and live chat in French.
• Provide guidance on account setup, transactions, and financial regulations.
• Assist customers with issues related to billing, payments, and service inquiries.
• Resolve customer complaints promptly and professionally, ensuring a positive customer experience.
• Maintain accurate documentation of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to provide customers with the most accurate and timely information.
• Stay informed about financial trends and product offerings to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer support and have an interest in the construction sector. As a customer service representative, you will assist clients with their inquiries and provide valuable information, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in French.
• Provide information about product specifications, availability, and pricing to assist clients effectively.
• Assist with project-related inquiries, scheduling, and logistics.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with the construction management team to ensure smooth operations and client communications.
• Stay informed about industry best practices and company offerings to provide knowledgeable support to customers.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is pleased to offer exciting Polish Speaking job opportunities in beautiful Bulgaria, complete with a fully paid relocation package. This role is perfect for individuals looking to immerse themselves in a new culture while utilizing their language skills in a dynamic work environment. You will be joining a team that values excellence in service and teamwork.

Key Responsibilities

• Engage with clients and customers in Polish, providing assistance and support through various communication channels.
• Manage inquiries and resolve issues promptly while ensuring a high level of customer satisfaction.
• Collaborate effectively with team members to meet organizational goals and service standards.
• Document interactions with clients accurately for future reference and follow-up.
• Participate in training sessions to stay updated on products, services, and best practices.
• Contribute to team projects and initiatives aimed at improving customer experience and operational efficiency.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Polish Speaking Back Office Gaming Support Specialist, with fully paid relocation. This position is ideal for individuals who are organized and possess strong problem-solving skills within the gaming industry. As part of our dedicated team, you will provide vital back office support, assisting both customers and internal teams to ensure a seamless experience in our gaming operations.

Key Responsibilities

• Deliver back office support for gaming-related inquiries from Polish-speaking customers through various communication channels.
• Collaborate with operational and technical teams to address and resolve issues effectively.
• Document customer interactions and internal processes with accuracy to maintain comprehensive records.
• Support the implementation of improvements to optimize back office operations and enhance customer satisfaction.
• Stay updated on gaming products, trends, and regulations to provide informed support.
• Participate in training and development programs to enhance your skills and knowledge in the gaming sector.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for a French Speaking Customer Service Agent to join a renowned multinational company, with the convenience of working remotely from Greece. This role is tailored for individuals who are passionate about providing exceptional customer service to French-speaking clients, helping them navigate inquiries and concerns with professionalism and care.

Responsibilities

• Handle inquiries from French-speaking customers via phone, email, and chat, ensuring prompt and accurate responses.
• Assist customers with product-related questions, order management, and account inquiries.
• Resolve customer complaints and issues, maintaining high levels of customer satisfaction.
• Document all customer interactions in the CRM system to ensure consistent service delivery.
• Collaborate with team members and other departments to enhance service offerings and efficiency.
• Stay informed about product features, promotions, and company updates to provide informed support.

Requirements