About us: Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Head of Operational Risk Management is a critical leadership role responsible for developing, implementing, and maintaining a robust operational risk management framework across the organization, in compliance with Saudi Central Bank (SAMA) requirements. The HORM will report to the Chief Risk Officer (CRO) and will oversee the identification, assessment, mitigation, monitoring, and reporting of all operational and technology risks. This role is also responsible for establishing the Fraud Risk Management Framework, with the Fraud Risk Manager reporting directly to this position. The core objective is to minimize potential losses arising from failed internal processes, systems, people, or external events.

Key responsibilities:

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

We are seeking a dynamic Cybersecurity Specialist to be a foundational member of our organization's cybersecurity program, with a strong focus on Governance, Risk, and Compliance (GRC). This individual will be responsible for ensuring adherence to regulatory mandates by conducting comprehensive cybersecurity risk assessments, performing robust third-party security evaluations, and executing detailed gap assessments against our current controls. This role will work closely with the GRC Head, providing critical support by tracking and monitoring all compliance checks, remediation tasks, and implementation projects. The ideal candidate will be instrumental in helping the organization achieve and maintain alignment with key regulatory requirements and standards within KSA, specifically the SAMA Cybersecurity Framework and the Personal Data Protection Law (PDPL).

Key responsibilities:

Responsibilities: 

• Design, develop, execute and maintain comprehensive test plans and test cases based on strong understanding of the products 

• Perform functional, regression, performance, and user acceptance testing. 

• Identify, report, and track software defects and bugs. 

• Collaborate closely with developers, product owners, and other stakeholders to understand requirements and ensure high-quality deliverables. 

• Continuously improve the QA process and contribute to the overall product development lifecycle. 

Requirements

• Bachelor’s degree in Computer Science and Engineering, or information technology 

• 5+ years of experience in software quality assurance in the Tech industry 

• Strong understanding of software QA methodologies, tools, and processes. 

• Proficient in writing clear, concise, and comprehensive test plans and test cases. 

• Experience in Agile/Scrum development processes. 

• Excellent problem-solving skills and attention to detail. 

• Strong communication and collaboration skills. 

Preferred Qualifications: 

Software Engineer (New Grad - Construction Tech Platform)

Company: Agave (YC W22)

Location: San Francisco, CA (FiDi)

Employment Type: Full-time

Work Arrangement: On-site 5 days a week

About the Role

Our client is a well-funded, profitable YC-backed startup (YC W22) modernizing the $12 trillion global construction industry. They solve a massive problem: connecting fragmented, siloed software systems—many of which are 20-40 years old, on-prem, and lack modern APIs. They build proprietary APIs to connect these systems and wrap them in a modern UI to automate critical work, like syncing financial data between job sites and accounting offices. The company has over 200 paying customers, is cash-flow positive, and is backed by investors like Accel and leaders from Procore and Autodesk.

They are seeking a world-class New Grad Software Engineer who loves simplifying complex systems, unifying fragmented data, and building high-scale backend systems. This role offers high ownership and the chance to work on unique technical challenges that exist at the intersection of old-school enterprise and modern cloud infrastructure.

What You'll Be Doing (Interesting Technical Challenges)

Mercier Consultancy MD is excited to present a unique opportunity for a Slovak Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. In this role, you will be the first point of contact for Slovak-speaking customers, providing them with support and assistance for their travel bookings and inquiries.

Responsibilities

• Respond to customer inquiries in Slovak through various communication channels such as phone, email, and chat.
• Assist clients with the booking process, modifications, cancellations, and general travel-related questions to ensure a smooth experience.
• Troubleshoot any issues that may arise and provide timely solutions to enhance customer satisfaction.
• Document all customer interactions and feedback in the CRM system for quality assurance and service improvement.
• Collaborate with internal teams to address complex customer concerns and resolve issues effectively.
• Stay informed about Booking.com’s services, promotions, and policies to provide accurate and helpful advice to customers.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for a Romanian Speaking Customer Service Agent for Booking.com, which includes paid relocation to the stunning destination of Greece. In this pivotal role, you will deliver outstanding support to Romanian-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Romanian via various communication channels, including phone, email, and live chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring all needs are met efficiently.
• Troubleshoot and resolve issues related to reservations promptly, providing exceptional customer service.
• Document customer interactions and feedback in the company’s CRM system for quality assurance and reporting.
• Collaborate with internal teams to address more complex customer issues as needed.
• Stay informed about company promotions, policies, and services to offer accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for a Polish Speaking Player Support Specialist for Riot Games, to be based in beautiful Bulgaria. This role is a perfect fit for those who are passionate about gaming and thrive on helping players enhance their gaming experience. You will be the first point of contact for Polish-speaking players, assisting them with their inquiries and ensuring a high level of satisfaction with Riot Games' titles.

Key Responsibilities

• Provide exceptional player support to Polish-speaking customers through various channels, including chat, email, and phone.
• Assist players with game-related inquiries, technical issues, and account management.
• Resolve player concerns promptly and effectively, ensuring a positive gaming experience.
• Document player interactions and feedback accurately to contribute to continuous improvement.
• Collaborate closely with game developers and community teams to provide player insights and feedback.
• Stay updated on game titles, features, and industry trends to offer informed support.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Polish Speaking individuals in Bulgaria, complete with a fully paid relocation package! This position is perfect for those looking to broaden their horizons and take on new challenges in a vibrant work environment. As part of our team, you will have the chance to utilize your language skills while contributing to our commitment to delivering exceptional service.

Key Responsibilities

• Provide support and assistance in Polish to clients through various communication channels such as phone, email, and chat.
• Manage customer inquiries, ensuring a high level of service and satisfaction.
• Document interactions accurately in our CRM system for tracking and follow-up.
• Collaborate with team members to enhance service offerings and client experiences.
• Stay informed about company products, services, and policies to provide accurate information to clients.
• Participate in training to continuously improve product knowledge and customer service skills.

Requirements

Mercier Consultancy MD is thrilled to offer exciting job opportunities for Finnish Speaking professionals in Bulgaria, complete with a fully paid relocation package. This is an exceptional chance for individuals who are looking to advance their careers while experiencing the vibrant culture and beautiful landscapes of Bulgaria. As part of our team, you will engage in a variety of roles that leverage your language skills and provide valuable support to our clients.

Key Responsibilities

• Deliver high-quality customer service and support in Finnish across multiple communication channels.
• Assist clients with inquiries, providing accurate information and solutions to meet their needs.
• Document interactions and feedback within our CRM system to enhance service delivery.
• Collaborate with team members to improve processes and share best practices.
• Participate in training and development programs to continuously enhance your skills.
• Adapting to and contributing to a multicultural team environment, fostering collaboration and inclusivity.

Requirements

Are you ready to take your career to a new country? Mercier Consultancy MD is seeking a Dutch Speaking Client Solutions Consultant for Multinational Clients in the stunning backdrop of Bulgaria! This exciting opportunity not only allows you to harness your skills in client solutions but also offers the chance for a paid relocation to a vibrant culture and dynamic work environment.

In this engaging role, you will be the go-to consultant for our Dutch-speaking clients, helping them navigate their business needs and making them feel supported every step of the way. Your insights and solutions will be pivotal for their success, so we are looking for someone with a passion for problem-solving and a flair for communication!

Key Responsibilities

• Build and nurture strong relationships with Dutch-speaking clients, understanding their business challenges and needs.
• Craft and present customized solutions that not only meet but exceed client expectations.
• Collaborate with internal teams to ensure exceptional implementation and follow-up support.
• Provide expert consultations, sharing industry insights and best practices that add real value to our clients.
• Conduct engaging training sessions, empowering clients to leverage our solutions effectively.
• Stay ahead of industry trends to provide relevant, informed advice that positions our clients for success.

Requirements