Mercier Consultancy MD is excited to offer an excellent opportunity for an Italian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support included. In this role, you will be the first point of contact for our Italian-speaking customers, providing them with exceptional service and support regarding our products and services.

Responsibilities

• Assist Italian-speaking customers through phone, email, and chat by addressing inquiries and providing comprehensive information.
• Deliver top-notch service, ensuring a seamless experience for customers from initial contact to resolution.
• Handle customer complaints and issues with professionalism, striving for high levels of customer satisfaction.
• Document customer interactions accurately in our CRM system to maintain quality service standards.
• Work collaboratively with team members to ensure consistent service delivery and enhance customer experience.
• Stay updated on product offerings and industry trends to provide informed and relevant support to customers.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Hungarian Speaking Customer Service Agent to join our reputable team, with the chance to work in beautiful Bulgaria and receive paid relocation support. In this role, you will provide exceptional customer service to Hungarian-speaking clients, ensuring they have a positive experience with our products and services.

Responsibilities

• Assist Hungarian-speaking customers via phone, email, and chat, addressing inquiries and providing detailed information about our offerings.
• Offer personalized support, ensuring customer satisfaction through effective solutions to their inquiries and issues.
• Document all customer interactions accurately in the CRM system to maintain effective communication and provide feedback.
• Collaborate with team members to enhance service delivery and contribute to continuous improvement efforts.
• Stay updated on product features and promotions to provide accurate and relevant information to customers.
• Resolve customer complaints promptly and professionally, striving for high levels of satisfaction and loyalty.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Greek Speaking Customer Service Agent, offering you the chance to work in Sofia with fully paid relocation. In this pivotal role, you will be responsible for delivering outstanding customer support to our Greek-speaking clients, ensuring they receive the assistance they need in a timely and effective manner.

Responsibilities

• Provide exceptional customer service to Greek-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries regarding products and services, offering clear explanations and assistance.
• Resolve customer issues and complaints efficiently, aiming for high levels of satisfaction.
• Maintain accurate records of customer interactions in our CRM system for quality control.
• Collaborate with team members to enhance the overall customer experience and address any potential service improvements.
• Stay updated on product knowledge, company policies, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Customer Service Agent to join a leading company, with the added benefit of paid relocation to Bulgaria. In this role, you will be instrumental in providing top-tier support to our German-speaking clients, ensuring they receive the best possible service and assistance.

Responsibilities

• Assist German-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.
• Provide accurate information and guidance on account management, product features, and troubleshooting.
• Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
• Document customer interactions thoroughly in the CRM system for quality tracking and follow-up.
• Collaborate with team members to identify improvements in service delivery and customer experience.
• Stay updated on company offerings and industry trends to effectively assist customers.

Requirements

We are hiring on behalf of our client, a 5* luxury hotel in Limassol, a Reservations Agent.

The successful candidate will handle reservation requests from multiple channels (email, telephone, digital portals), aiming to maximize hotel revenue, enhance the pre-arrival guest experience, and ensure accuracy of information in the hotel PMS.

Responsibilities:

• Process all reservation requests, changes, and cancellations.
• Identify guest needs and determine the appropriate room type.
• Verify availability, explain policies, and accommodate special requests.
• Input and manage reservation data accurately in the system.
• Follow escalation procedures for guest concerns.
• Maintain professionalism, confidentiality, and compliance with company standards.
• Provide exceptional guest service and support colleagues as needed.

Requirements

Requirements:

• High school graduate or equivalent (degree in hotel management is a plus).
• 2+ years of experience in hotel reservations.
• Excellent English (Greek & Russian a plus).
• Strong communication skills and customer focus.
• Proficiency in MS Office and hotel reservation systems.

Benefits

Mercier Consultancy MD is excited to present an opportunity for a French Speaking Customer Service Agent to work in Bulgaria, with the added advantage of paid relocation. In this role, you will be serving as the first point of contact for our French-speaking customers, ensuring they have a seamless experience with our products and services.

Responsibilities

• Provide exceptional service to French-speaking customers via phone, email, and chat, addressing inquiries and resolving issues.
• Offer detailed product information and assist customers with their account management and transactions.
• Handle customer complaints and inquiries with professionalism, aiming for excellent customer satisfaction.
• Accurately document customer interactions in the CRM system for follow-up and quality assurance.
• Collaborate with different teams to ensure quick resolution of issues and continued service improvement.
• Stay updated on product knowledge, company policies, and market trends to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Finnish Speaking Customer Service Agent to join our team, with the added perk of paid relocation to Bulgaria. In this role, you will be responsible for delivering exceptional customer service to our Finnish-speaking clients, helping them with inquiries related to our products and services in a vibrant and multicultural environment.

Responsibilities

• Provide support to Finnish-speaking customers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding account management, product information, and service-related questions.
• Handle customer complaints effectively and professionally, ensuring issues are resolved to the satisfaction of clients.
• Maintain comprehensive records of customer interactions and feedback in the CRM system.
• Collaborate with team members to enhance the overall customer experience and promote a culture of service excellence.
• Stay updated on product offerings, promotions, and industry trends to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for an Estonian Speaking Customer Service Agent to join a vibrant team in Bulgaria, with the benefit of paid relocation. This role is key in providing exceptional service to our Estonian-speaking clients, assisting them with their inquiries and ensuring a seamless customer experience.

Responsibilities

• Assist Estonian-speaking customers through various channels, including phone, email, and chat, addressing their questions about products and services.
• Provide clear and accurate information, helping customers with account management, billing inquiries, and troubleshooting.
• Resolve customer complaints promptly and professionally, aiming to achieve high customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with internal teams to escalate issues and ensure timely resolutions.
• Stay updated on the latest promotions, products, and industry trends to inform and assist clients effectively.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent who will work in Sofia, with paid relocation provided. This position is perfect for individuals seeking an international experience while delivering outstanding service to our Dutch-speaking clients. You will be instrumental in ensuring customer satisfaction and loyalty.

Responsibilities

• Provide assistance to Dutch-speaking customers via phone, email, and chat regarding inquiries related to products and services.
• Deliver comprehensive information about products, assist with orders, and troubleshoot any issues customers may encounter.
• Resolve customer complaints with professionalism and efficiency to enhance customer satisfaction.
• Maintain accurate records of customer interactions in our CRM system to improve service quality.
• Collaborate with colleagues and other departments to ensure a seamless service experience.
• Stay informed about product updates, promotions, and relevant market trends to offer the best support.

Requirements

Join the Skandi Skansen team as an Able Seaman (for internal applicants only)

Application deadline 23.02.26

DOF is excited to announce opportunities on our prestigious vessel, Skandi Skansen, as we continue to uphold our commitment to excellence in offshore services. We are seeking dedicated team members to join us on this exciting journey starting from April 29, 2026.

As part of the crew on Skandi Skansen, you will be an integral part of our operations, contributing to various tasks and ensuring that we maintain the highest standards of safety and efficiency in our work.

We value our employees and strive to create an environment that fosters teamwork, innovation, and professional growth. If you are looking to advance your career in the offshore industry and be part of a leading organization, DOF is the place for you!

Who we are 

DOF is a leading provider of integrated marine and subsea services to the global offshore energy market. We combine expertise, assets, and technology to execute integrated subsea and offshore operations safely, and reliably - every time.