About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

About the Role

We are looking for a motivated Product Owner / Business Analyst to join our product team.

You will work closely with product managers, developers, designers, and stakeholders to help gather requirements, document business needs, and support the delivery of user-centered digital solutions.

Key Responsibilities

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Turkish Speaking Customer Service Agent to join our team. This position allows you to work in beautiful Bulgaria, with paid relocation included. You will be responsible for delivering top-notch support to our Turkish-speaking customers, ensuring they have a seamless experience with our offerings.

Responsibilities

• Assist Turkish-speaking customers via phone, email, and chat with inquiries related to products and services.
• Provide clear and accurate information on service offerings, account management, and troubleshooting assistance.
• Resolve customer complaints with professionalism, striving for customer satisfaction in every interaction.
• Document all customer interactions in the CRM system to ensure consistency and track feedback.
• Collaborate with internal teams to escalate and resolve complex issues effectively.
• Stay abreast of company policies, product updates, and industry trends to provide relevant support.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team. This role offers the chance to work in beautiful Bulgaria, complete with paid relocation assistance. As a Customer Service Agent, you will provide exceptional support to our Swedish-speaking customers, ensuring their inquiries and needs are met with the highest level of service.

Responsibilities

• Assist Swedish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
• Provide detailed information about offerings, assist with account management, and handle troubleshooting requests.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Accurately document all customer interactions in the CRM system for quality assurance and continuity.
• Collaborate with team members and other departments to enhance customer service and satisfaction.
• Stay updated with product knowledge, policies, and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to present a valuable opportunity for a Spanish Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria, along with paid relocation support. In this role, you will engage with Spanish-speaking customers, delivering high-quality assistance to enhance their experience with our products and services.

Responsibilities

• Provide exceptional support to Spanish-speaking customers through phone, email, and chat, addressing their inquiries and needs effectively.
• Offer detailed information about products and services, assisting customers with order placements and account management.
• Handle customer complaints and resolve issues promptly to ensure satisfaction and retention.
• Maintain accurate records of customer interactions and feedback in the CRM system for quality control.
• Collaborate with internal teams to provide comprehensive solutions to customer concerns.
• Stay updated on product trends and company policies to deliver informed and accurate support.

Requirements

Mercier Consultancy MD is excited to offer a Slovak Speaking Customer Service Agent position with the added benefit of working in beautiful Bulgaria, with paid relocation support. In this critical role, you will provide exceptional service to Slovak-speaking customers, assisting them with their inquiries and ensuring a positive experience with our products and services.

Responsibilities

• Provide support to Slovak-speaking customers via phone, email, and chat, answering inquiries related to our products and services.
• Guide customers through troubleshooting processes and help resolve any issues they may encounter.
• Handle customer complaints with professionalism, aiming for swift and satisfactory resolutions.
• Accurately document all customer interactions within our CRM system for tracking and quality assurance.
• Collaborate with internal teams to escalate complex issues and improve overall customer experience.
• Stay updated on product offerings and company policies to provide customers with the most relevant information.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team. This role provides the unique chance to work in Bulgaria, with paid relocation included. You will be responsible for delivering exceptional customer support to our Portuguese-speaking clients, ensuring they receive the assistance they need with our products and services.

Responsibilities

• Assist customers who speak Portuguese through various channels, including phone, email, and chat, addressing their inquiries and providing information on our services.
• Deliver personalized and efficient service, ensuring all client needs are met with professionalism.
• Resolve customer complaints and issues swiftly, aiming for a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and tracking purposes.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about product updates and company policies to provide accurate and comprehensive support.

Requirements

Mercier Consultancy MD is excited to present an incredible opportunity for a Polish Speaking Customer Service Agent to work in Sofia, Bulgaria, with fully paid relocation provided. In this role, you will be instrumental in delivering exceptional service to our Polish-speaking clients, addressing their needs and ensuring their satisfaction with our products and services.

Responsibilities

• Assist Polish-speaking customers through various channels including phone, email, and chat, resolving inquiries and providing support related to our offerings.
• Deliver detailed information about products, services, and account management to enhance customer experience.
• Handle customer complaints and issues with professionalism, aiming to provide effective resolutions.
• Document customer interactions accurately in our CRM system for quality assurance.
• Collaborate with team members and other departments to ensure smooth service delivery and improve customer satisfaction.
• Stay informed about product updates, promotions, and company policies to provide comprehensive support to clients.

Requirements

Mercier Consultancy MD is excited to present a remarkable opportunity for a Norwegian Speaking Customer Service Agent to work in Bulgaria, with paid relocation support. In this role, you will be part of a vibrant team, assisting Norwegian-speaking clients with their inquiries and providing top-notch customer service within a dynamic work environment.

Responsibilities

• Assist Norwegian-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
• Provide accurate information about features, account management, and assist with any issues that arise.
• Resolve customer complaints with professionalism and a focus on achieving high customer satisfaction.
• Document all customer interactions and feedback in the CRM system for consistency and quality tracking.
• Collaborate with internal teams to ensure efficient problem resolution and service enhancement.
• Stay current with product knowledge, promotions, and policies to effectively inform customers.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Latvian Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria and paid relocation support. In this position, you will provide top-notch customer service to our Latvian-speaking clients, helping them navigate inquiries and enhancing their experience with our services.

Responsibilities

• Assist Latvian-speaking customers through phone, email, and chat by addressing inquiries related to our products and services.
• Provide detailed and accurate information about service offerings, and help customers with account management and troubleshooting.
• Resolve customer complaints effectively, ensuring a high level of satisfaction.
• Document all customer interactions thoroughly in the CRM system for consistency and quality assurance.
• Work collaboratively with various teams to enhance the customer experience and address any escalation needs.
• Stay updated on company products, promotions, and policies to offer informed support to clients.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for an Italian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support included. In this role, you will be the first point of contact for our Italian-speaking customers, providing them with exceptional service and support regarding our products and services.

Responsibilities

• Assist Italian-speaking customers through phone, email, and chat by addressing inquiries and providing comprehensive information.
• Deliver top-notch service, ensuring a seamless experience for customers from initial contact to resolution.
• Handle customer complaints and issues with professionalism, striving for high levels of customer satisfaction.
• Document customer interactions accurately in our CRM system to maintain quality service standards.
• Work collaboratively with team members to ensure consistent service delivery and enhance customer experience.
• Stay updated on product offerings and industry trends to provide informed and relevant support to customers.

Requirements