Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department.

This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management.

Our client, founded in 2008, is an established international iGaming company operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine global scale with a strong, people-focused culture.

They are currently looking for a Danish-speaking Customer Support Specialist to join their Malta office.

This is not a routine customer service role. You will become a product expert across sportsbook and casino platforms and act as a key contact point for players, while gaining insight into how a global online business operates behind the scenes.

Key Responsibilities

• Handle customer communication via phone, live chat, and email
• Resolve queries efficiently and professionally
• Take ownership of complex cases and ensure full resolution
• Collaborate with internal teams and external providers
• Approve withdrawals and manage account-related processes
• Process KYC documentation and conduct enhanced due diligence when required
• Perform daily security and transaction monitoring checks
• Contribute to team KPIs and service level targets
• Provide feedback to improve systems, FAQs, and internal processes
• Support management with ad hoc analysis of customer behaviour and trends

Requirements

Our client, one of Malta’s leading iGaming companies, is looking for a Danish-speaking Customer Service Agent to join their international team.

This role offers the opportunity to build an international career while living in one of Europe’s most vibrant island destinations. You will support players via chat and email, ensuring every interaction is handled professionally and with a positive, solution-focused mindset.

You will receive structured training, including soft skills development, fraud awareness, and gaming product knowledge, equipping you to confidently manage a variety of situations.

Key Responsibilities

• Provide customer support via live chat and email
• Resolve player queries efficiently and professionally
• Deliver a high-quality customer experience in every interaction
• Apply fraud awareness and responsible gaming knowledge where relevant
• Follow internal procedures while maintaining a personal and empathetic approach
• Contribute positively to team targets and overall service standards

Requirements

Our client is looking for a Danish-speaking Collections Officer to join their team in Malta. The role reports directly to the Danish Team Leader and forms part of a team responsible for sales activities, customer onboarding, customer inquiries, and close cooperation with the collections department.

This is a varied role combining customer service, sales, onboarding, and operational support within a multinational banking environment. You will play an important role in delivering high-quality customer experiences while ensuring compliance with internal policies and regulatory requirements.

Mercier Consultancy MD is looking for a Dutch/Flemish Speaking Technical Online Support Specialist to join our team in Sofia, Bulgaria. This is an exciting opportunity for individuals who are ready to relocate and immerse themselves in a vibrant culture while offering exceptional support to our clients. You will assist Dutch and Flemish-speaking customers by providing technical solutions and ensuring their satisfaction with our services.

Key Responsibilities

• Provide high-quality technical support to Dutch and Flemish-speaking customers via online channels.
• Diagnose and troubleshoot a variety of technical issues promptly and efficiently.
• Communicate effectively with clients to guide them through technical problems and offer solutions.
• Keep detailed records of customer interactions and maintain accurate support documentation.
• Work closely with product and development teams to escalate unresolved issues.
• Continuously update your knowledge of our products, services, and industry standards to enhance customer satisfaction.

Requirements

Mercier Consultancy MD is excited to announce a wonderful opportunity for a Dutch/Flemish Speaking Sales Representative with relocation to the beautiful city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch or Flemish and are eager to build a successful career in sales. In this role, you will be responsible for promoting and selling our client’s exceptional products and services, while engaging with a diverse range of customers.

Key Responsibilities

• Identify, engage, and build relationships with potential clients through various outreach methods.
• Clearly communicate the features and benefits of our client’s offerings to assist customers in making informed decisions.
• Meet and exceed individual sales goals while contributing to the overall objectives of the sales team.
• Conduct market research to understand trends, demands, and competitive landscape.
• Collaborate with other teams, including marketing and customer support, to ensure a positive customer experience.
• Participate in training sessions to continuously enhance product knowledge and sales strategies.

Requirements