Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

DSI, a trusted and authorized partner of AT&T, is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. This individual will play a key role in shaping agent performance, driving customer satisfaction, and supporting ongoing operational excellence within our contact center environment.

The ideal candidate brings a strong background in training within a wireless telecom contact center, along with expertise in managing escalated customer interactions, resolving issues through research and collaboration, and coaching others to perform at a high level. This role requires someone who can effectively demonstrate best practices and ensure frontline teams are prepared to handle a wide range of customer needs with professionalism and empathy.

If you’re passionate about training, thrive in fast-paced environments, and have experience in the wireless telecom industry—this is the opportunity for you.

• Full-time, Monday – Friday 9am – 5pm

About DSI

Join Our Team!

Are you fluent in German and ready to explore an exciting (remote) opportunity in Greece? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic German Speaking Customer Representative.

This role allows you to work from the comfort of your home while enjoying the beautiful backdrop of Greece.

Your Role:

• Provide outstanding customer support to German-speaking clients, ensuring their inquiries are handled professionally and efficiently.
• Utilize various communication channels, including phone, email, and chat, to assist customers.
• Become familiar with our client systems to deliver high-quality service to our clients.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a passion for customer service.
• Eagerness to learn and adapt to new technologies tailored for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Ability to work (remotely) while being open to occasional travel to Greece if required.

Benefits

Join Our Team!

Are you fluent in German and looking for a rewarding opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic German Speaking Customer Representative.

This remote position allows you to enjoy the beautiful Greek surroundings while making a positive impact in customer service.

Your Role:

• Provide exceptional support to German-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Familiarize yourself with our client systems to provide high-quality service efficiently.
• Collaborate with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused approach.
• Eagerness to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Ability to work independently from a (remote) location based in Greece.

Benefits

Join Our Team!

Are you fluent in German and seeking an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative.

This position allows you to embrace the flexibility of remote work while enjoying the beautiful lifestyle Greece has to offer.

Your Role:

• Provide exceptional customer support to German-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Utilize our client systems to offer high-quality service and solutions.
• Collaborate with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Eager to learn new tools and technologies that facilitate remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Willingness to work in a multicultural team and adapt to a remote work setting.

Benefits