Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals passionate about aviation and customer service. As a member of our team, you will assist customers with their inquiries related to flights, bookings, and aviation services, all while providing exceptional support in Slovak.

Key Responsibilities

• Manage customer inquiries regarding aviation services, flight bookings, and travel information via phone, email, and live chat in Slovak.
• Provide assistance with ticketing, changes, cancellations, and related services.
• Resolve customer complaints and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
• Document all interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with airline partners and operational teams to provide customers with real-time updates and information.
• Stay informed about flight schedules, aviation regulations, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the aviation industry. This role is ideal for individuals passionate about air travel and dedicated to providing exceptional support to customers. As a representative, you will assist clients with their inquiries, ensuring they have a smooth and enjoyable experience while communicating effectively in Spanish.

Key Responsibilities

• Handle customer inquiries related to aviation services, ticketing, and flight information via phone, email, and chat in Spanish.
• Assist customers with booking flights, managing reservations, and providing information on travel policies.
• Resolve customer issues and complaints effectively, ensuring a positive customer experience.
• Document all customer interactions in our CRM system for accurate record-keeping.
• Collaborate with internal teams to coordinate travel solutions and address service-related concerns.
• Stay informed about airline policies, aviation regulations, and industry trends to assist customers accurately.

Requirements

At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.

We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT (Orphee Beinoglou International Transports) and Makios Logistics. From the former, we inherit a tradition that spans a century, having set the highest standards in freight forwarding, moving and logistics services across the Balkans and the Eastern Mediterranean. From the latter, we pick the dynamics of a 90-year enterprise that grew into a flexible handler of diverse logistics needs, with one of the largest truck fleets in the region.

We are actively seeking for highly motivated Air Freight Operations Managers to join our Air Freight Operations Team.

The Air Freight Operations Manager will play a pivotal role in ensuring the smooth and efficient execution of shipments for clients, overseeing air freight operations, managing vendor relationships, and ensuring compliance with industry regulations.