German-speaking QA & Training Specialist for Finance Company in Malta
Next Job Abroad is currently hiring on behalf of our client for a Senior Training & Quality Assurance Specialist to join an international operations team with a finance company in Malta.
This is an excellent opportunity for an experienced Training Specialist, QA Analyst, Learning & Development professional, or Customer Operations Coach who enjoys improving team performance, building structured training programs, and driving service excellence in customer-facing environments.
The role combines training design, facilitation, quality assurance and coaching, making it ideal for someone who thrives in fast-paced environments such as customer support operations, call centers, service delivery teams, or international support hubs.
Whether you are already based in Malta or considering a career move to one of Europe’s leading international business hubs, this role offers the chance to work with multicultural teams and play a key role in shaping operational quality and employee development.
The Role
As a Senior Training & QA Specialist, you will be responsible for ensuring that customer-facing teams consistently deliver high-quality service and meet operational standards.
You will design and deliver training programs, monitor quality performance across multiple channels, and provide structured coaching to help teams continuously improve their communication, compliance, and service delivery.