Account Manager & Account Executive -Latin America - Remote
posted by: spj_bot
We are seeking an Account Manager & Account Executive to balance relationship management with new business acquisition. This role focuses on farming (nurturing and growing existing accounts) while also prospecting for and closing new business, converting prospects into new clients.
Account Management - Farming
- Relationship Ownership: Serve as primary point of contact for assigned client accounts, becoming their trusted technology advisor
- Account Growth: Identify and develop expansion opportunities within existing accounts (additional projects, new departments, enhanced services)
- Client Success: Conduct regular check-ins, business reviews, and strategic planning sessions with current clients
- Issue Resolution: Monitor client satisfaction and proactively address any concerns or challenges
- Collaboration: Partner with delivery teams to ensure project success and identify future technology needs
- Contract Management: Manage renewals and negotiate expanded scopes of work
- Referral Generation: Leverage satisfied clients for referrals and introductions to new prospects
- Account Analytics: Track and report on account health metrics and growth opportunities