Mercier Consultancy MD is excited to announce openings for French Speaking Customer Support Representatives in Sofia. This role is ideal for individuals who are passionate about customer service and enjoy assisting clients in their native language. You will play a crucial role in fostering positive relationships with French-speaking customers, ensuring they receive exceptional support throughout their experience with our services.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients through various communication channels including phone, email, and live chat.
• Assist customers with inquiries regarding product details, order statuses, and account management.
• Resolve customer complaints and issues efficiently, contributing to overall customer satisfaction.
• Maintain accurate records of customer interactions and follow up as required.
• Work collaboratively with other teams to address and resolve complex customer queries.
• Stay updated on product knowledge and changes to ensure accurate information is provided to customers.

Requirements

Mercier Consultancy MD is excited to offer opportunities for Danish Speaking Customer Support Representatives in Sofia. This position is perfect for individuals who are fluent in Danish and have a passion for helping others. You will be engaging directly with our Danish-speaking customers, providing assistance, resolving issues, and ensuring they receive exceptional service throughout their experience.

Responsibilities

• Provide excellent customer support to Danish-speaking clients via phone, email, and live chat.
• Address inquiries related to products and services, ensuring clarity and accuracy.
• Resolve customer complaints and escalate issues when necessary.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Stay informed about product knowledge and any updates that affect customer service.

Requirements

Mercier Consultancy MD is actively seeking enthusiastic all-rounders for our Danish Speaking Customer Support Representative positions in Sofia. This role is perfect for individuals who are fluent in Danish and are eager to provide exceptional support while working within a dynamic and diverse team. As the first point of contact for our Danish-speaking customers, you will play a vital role in ensuring customer satisfaction by assisting with inquiries and resolving issues in a timely manner.

Key Responsibilities

• Provide top-notch customer service to Danish-speaking clients through various channels including phone, email, and chat.
• Handle inquiries related to our products and services, ensuring accurate information is communicated.
• Resolve customer complaints and concerns with a focus on customer satisfaction.
• Maintain records of customer interactions, documenting any necessary follow-up actions.
• Collaborate with cross-functional teams to improve processes and enhance the customer experience.
• Stay informed on product knowledge to effectively assist customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Our client is a world leader in contact Center services provider and you will work with the MICROSOFT Customer Service team in Greece, helping MICROSOFT customer.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

DOF Canada a leading provider of vessel and subsea services in all the major oil and gas production regions around the world. With world class ROVs (Remote Operated Vehicles), Survey systems, and a fleet of offshore vessels, the group combines expertise and technology to deliver integrated subsea solutions to the offshore oil and gas industry.

DOF Canada is currently seeking multiple candidates for Second Engineer positions to work on Canadian Flagged Offshore Support Vessels. Offshore work schedule will be based on a 28-day rotation. We are looking for a motivated and hardworking seafarer who has the passion for a career at sea. A key to success for this position is the ability to collaborate with offshore and onshore personnel. If you are looking for a dynamic environment to learn and grow your career, DOF Canada is a great opportunity!

Tasks can include, but are not limited to:

Our client is a world leader in contact center services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Mercier Consultancy MD is pleased to announce multiple remote job opportunities for Dutch/Flemish speakers in Greece! These positions allow you to work from anywhere in Greece while leveraging your language skills in a dynamic and engaging environment. As part of our team, you will be responsible for providing excellent service to our Dutch-speaking clients, contributing to their satisfaction and loyalty.

Key Responsibilities

• Deliver high-quality customer service in Dutch/Flemish through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries, support requests, and product information.
• Document and manage customer interactions accurately in our CRM system.
• Resolve customer issues and complaints promptly to ensure a positive experience.
• Collaborate with team members to share insights and improve service processes.
• Stay informed about product features, promotions, and company updates to provide accurate assistance.

Requirements

Customer Support Experts – Remote from Greece

Do you want to take your career international, enjoy life in Greece, and at the same time strengthen your professional path in customer support? This position combines the flexibility of working from home with the opportunity to gain valuable international experience.

Whether you’re looking forward to sunny weekends, want to expand your language skills, or enhance your CV with global experience, this opportunity offers the ideal mix of lifestyle and professional development.

You will become part of an international team that values quality, collaboration, and personal growth.

What the roles are about

You will support customers from the German-speaking market - your mission: guide people professionally, understand their needs, and ensure a positive customer journey.

You will learn quickly, develop valuable service skills, and strengthen your communication abilities across different channels.

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking professionals looking to advance their careers in Bulgaria! This role allows you to work in the vibrant city of Sofia, with fully paid relocation included. As part of our dedicated team, you will engage with clients and provide exceptional service while experiencing the rich culture and history Bulgaria has to offer.

Key Responsibilities

• Communicate effectively with Swedish-speaking clients via phone, email, and live chat, addressing their inquiries and providing suitable solutions.
• Assist with a variety of tasks related to customer service or administration, ensuring high-quality service delivery.
• Document client interactions and maintain accurate records within our CRM system.
• Collaborate with various teams to ensure a seamless experience for clients and optimize operational processes.
• Stay updated on company products, services, and industry trends to provide informed recommendations to clients.
• Contribute to team efforts to enhance service delivery and customer satisfaction.

Requirements