Dutch Speaking Customer Service Agent At MCP
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for a Dutch Speaking Customer Service Agent at MCP. In this role, you will be the frontline representative for our Dutch-speaking customers, providing them with top-tier support and service that reflects the company's dedication to excellence.
Responsibilities
- Support Dutch-speaking customers through various communication channels, including phone, email, and chat, addressing their inquiries and assisting them with product-related questions.
- Deliver prompt and accurate information about products, services, and account management while ensuring a smooth customer experience.
- Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
- Record and document interactions in the CRM system to track customer feedback and service quality.
- Collaborate with team members to enhance processes and improve overall customer service.
- Stay informed about the latest products, promotions, and updates to better assist customers.
Requirements