Mercier Consultancy MD is thrilled to present an exciting opportunity to work remotely for Eneco in Bulgaria! This position invites energetic individuals to explore, experience, and contribute to a leading energy company while enjoying the perks of a paid relocation. Joining Eneco means being part of a forward-thinking organization dedicated to sustainability and innovative energy solutions.

Het salaris voor deze functie ligt tussen € 1.675 en € 1.804 bruto per maand.

Key Responsibilities

• Provide exceptional customer service to Eneco clients, assisting them with inquiries related to energy services and products.
• Engage with customers through various communication channels, ensuring their concerns and questions are addressed promptly.
• Collaborate with team members to share knowledge and improve service delivery and customer experience.
• Document interactions accurately in the company's CRM system to maintain quality standards.
• Stay informed about Eneco's product offerings, promotions, and industry changes to provide up-to-date information to customers.
• Participate in training sessions and workshops to enhance your skills and knowledge in the energy sector.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for an E-commerce Platform and Marketplace. This role is ideal for energetic individuals who enjoy assisting customers in a dynamic online shopping environment. As a representative, you will provide exceptional support to customers, helping them navigate the e-commerce platform and ensuring seamless experiences.

Key Responsibilities

• Manage customer inquiries related to e-commerce transactions, product availability, and account management via phone, email, and live chat in Dutch.
• Assist customers with order placements, cancellations, returns, and exchanges while providing detailed information on shipping options and policies.
• Resolve customer complaints and issues promptly to ensure satisfaction and quick resolution.
• Document all interactions accurately in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about current promotions, products, and trends in the e-commerce marketplace.

Requirements

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs
Office requirement: This role will report to our office in Richardson, Texas

About DSI

• As an Senior Azure Integration Engineer you can expect to…
• Architect, develop, and implement end-to-end integration solutions using Azure services (Logic Apps, API Management, Service Bus)
• Translate complex business requirements into scalable, secure integration architectures
• Lead technical discussions, client workshops, and integration assessments
• Develop and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
• Engage with clients to gather requirements and define integration needs
• Conduct workshops, discovery sessions, and technical assessments
• Act as a trusted advisor, guiding HSO clients on best practices in Azure integration
• Provide mentorship and code reviews for junior engineers and consultants
• Lead code reviews, solution design sessions, and internal knowledge sharing
• Work independently and as part of a cross-functional team to deliver high-quality solutions.
  
  
• You're great at…
• Collaborating with cross functional teams to deliver enterprise-grade integration solutions
• Solving complex problems with creative solutions   
• Learning new concepts quickly and thoroughly   
• Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company

Requirements

We are seeking a highly skilled Technical Solution Architect specializing in Data & AI Presales to join our team. The ideal candidate will have extensive experience with Microsoft Data and AI tools, and will be responsible for creating and demonstrating solutions, as well as building strong relationships with customers and prospects.

As a Data and AI Technical Presales Architect you can expect to…

• Understand customer challenges and requirement around Data & AI
• Design and architect data and AI solutions that meet business and IT needs.
• Conduct Data & AI assessments, Interview Business and IT teams
• Conduct Discovery Workshops for Data Engineering, Analytics, Data Integrations, AI and Business use cases.
• Create data and analytics roadmaps, drive hands-on Proof of Concepts (PoCs) and Minimum Viable Products (MVPs).
• Ensure long-term technical viability of new deployments, infusing key AI technologies where appropriate.
• Conduct technical presentations and demonstrations to customers.
• Collaborate with various departments to ensure seamless integration of solutions.
• Provide technical consultancy and advisory services to customers.
• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.

Requirements

As an Azure Data Engineer you can expect to…

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the social media industry. This role is ideal for energetic individuals who are passionate about digital communication and social networking. As a representative, you will engage with customers in German, providing support and solutions for their inquiries regarding our social media platforms, ensuring they have the best possible experience.

Key Responsibilities

• Handle customer inquiries related to social media services, features, and troubleshooting via phone, email, and chat in German.
• Provide prompt and accurate responses to user questions and concerns regarding their accounts and usage.
• Assist users in navigating the platform and resolving technical issues.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate with internal teams to address user feedback and improve service delivery.
• Stay updated on industry trends and platform changes to better assist customers.

Requirements

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs

About DSI

DSI, a trusted and authorized partner of AT&T, is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. This individual will play a key role in shaping agent performance, driving customer satisfaction, and supporting ongoing operational excellence within our contact center environment.

The ideal candidate brings a strong background in training within a wireless telecom contact center, along with expertise in managing escalated customer interactions, resolving issues through research and collaboration, and coaching others to perform at a high level. This role requires someone who can effectively demonstrate best practices and ensure frontline teams are prepared to handle a wide range of customer needs with professionalism and empathy.

If you’re passionate about training, thrive in fast-paced environments, and have experience in the wireless telecom industry—this is the opportunity for you.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.