Mercier Consultancy MD is pleased to offer a rewarding opportunity for a Norwegian Speaking Back Office Gaming Support Specialist in Sofia. This role is designed for detail-oriented individuals with a passion for customer care within the gaming industry. You will be key in providing exceptional support and ensuring that our Norwegian-speaking customers enjoy a seamless gaming experience.

Key Responsibilities

• Deliver back office support for inquiries from Norwegian-speaking customers, managing communications through various channels.
• Collaborate with different departments to resolve issues in a timely and effective manner.
• Accurately document customer interactions, internal processes, and any discrepancies that arise.
• Identify and propose enhancements to processes to improve customer satisfaction and operational efficiency.
• Keep abreast of gaming industry trends, products, and regulations to provide informed and knowledgeable support.
• Participate in ongoing training programs to enhance your skills and knowledge in the gaming field.

Requirements

Mercier Consultancy MD is looking for a German Speaking Digital Trust and Safety Specialist to join our vibrant team in Sofia, Bulgaria. In this critical role, you will be responsible for ensuring a safe and secure online environment for our users. You will be monitoring content, addressing safety concerns, and enforcing community guidelines to foster a culture of trust in our digital platforms.

Key Responsibilities

• Continuously monitor user-generated content and interactions to detect and respond to potential violations of safety standards.
• Conduct thorough investigations into reported incidents, using analytical skills to assess evidence and determine the best course of action.
• Collaborate with various teams to develop and implement policies that enhance digital safety and security.
• Prepare detailed reports on safety incidents and trends to inform management and enhance decision-making.
• Stay updated on the latest trends and challenges in digital safety to proactively improve protocols and practices.
• Engage with users to educate them about safety measures and promote responsible online behavior.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Digital Trust and Safety Analyst in Sofia, Bulgaria, with relocation support provided! In this pivotal role, you will contribute to the safety and integrity of our digital platforms, ensuring that users enjoy a secure online experience. Your expertise will be essential in monitoring and addressing safety concerns as they arise.

Key Responsibilities

• Monitor user-generated content and interactions for potential violations of safety policies and guidelines.
• Conduct detailed investigations into reported incidents, using analytical skills to assess data and recommend actions.
• Collaborate with technical and security teams to implement and refine digital safety protocols.
• Prepare comprehensive reports on investigations and safety assessments to inform organizational stakeholders.
• Stay up-to-date with the latest trends in digital safety, threats, and best practices to enhance platform security.
• Engage with users and stakeholders to raise awareness and educate them about digital safety measures.

Requirements

Embark on an exciting career journey with Mercier Consultancy MD as a Croatian Speaking professional in Sofia, Bulgaria! This position comes with fully paid relocation, allowing you to explore a vibrant city while advancing your career. In this role, you will leverage your Croatian language skills to assist clients and provide exceptional service across various sectors.

Key Responsibilities

• Engage with Croatian-speaking clients through various communication channels, providing assistance and support tailored to their needs.
• Address inquiries, resolve issues, and guide clients through services or processes to enhance customer satisfaction.
• Collaborate with team members to ensure a seamless experience for clients, maintaining open lines of communication.
• Accurately record and manage client interactions in our CRM system to track progress and customer feedback.
• Stay informed about industry trends and insights to better support clients and proactively address their needs.
• Participate in training and development programs to continually enhance your skills and knowledge.

Requirements

Embark on an exciting new journey with Mercier Consultancy MD as a Norwegian Speaking professional in vibrant Sofia, Bulgaria! We offer fully paid relocation to support your move. In this role, you will utilize your Norwegian language skills to connect with local and international clients, ensuring exceptional support and service within a thriving work environment.

Key Responsibilities

• Engage with clients in Norwegian through various communication channels to address inquiries and provide top-quality support.
• Assist clients with their needs, whether in sales, support, or general inquiries, ensuring satisfaction and a positive experience.
• Process requests and maintain accurate records in our CRM system to streamline workflows.
• Collaborate with team members to enhance service delivery and contribute to continuous improvement initiatives.
• Stay abreast of company products, services, and industry trends to offer insightful advice and information.
• Participate in training and development programs to enhance your skills and product knowledge.

Requirements

Embark on an exciting journey with Mercier Consultancy MD as an Italian Speaking Job Agent in vibrant Sofia, Bulgaria! This exceptional role offers fully paid relocation, inviting you to explore a new culture while leveraging your Italian language skills in a professional environment. You will play a key role in assisting Italian-speaking clients with various inquiries, providing top-notch support, and contributing to their overall experience.

Key Responsibilities

• Manage incoming communications from Italian-speaking clients through various channels, including phone, email, and chat.
• Provide comprehensive information on services and products, assisting clients in making informed decisions.
• Process client inquiries and bookings, ensuring all transactions are handled efficiently and accurately.
• Work collaboratively with the support and sales teams to enhance customer satisfaction and resolve issues.
• Maintain precise records of customer interactions and transaction details within our CRM system.
• Stay updated on local cultural trends and offerings to provide clients with valuable insights and recommendations.

Requirements

Mercier Consultancy MD invites you to join our team as a Danish Speaking Professional in the vibrant city of Sofia, Bulgaria! This unique opportunity comes with fully paid relocation to immerse yourself in a new culture while contributing to our mission of exceptional client service. You’ll be at the helm of engaging with our Danish clients, ensuring their needs are met with professionalism and care.

Key Responsibilities

• Provide exceptional support to Danish-speaking clients through various communication channels including phone, email, and live chat.
• Assist clients with inquiries, providing clear and accurate information about our services and offerings.
• Manage customer accounts and ensure seamless transactions, maintaining high standards of accuracy.
• Identify client needs and offer tailored solutions to enhance their experience with our services.
• Keep detailed records of client interactions and feedback in our CRM system.
• Collaborate with team members to streamline processes and enhance overall customer service experience.

Requirements

Payroll Specialist

Location: Ponca City, OK

We are seeking a detail-oriented HR & Payroll Specialist to join our team in Ponca City, OK. In this role, you will take full ownership of the end-to-end payroll process for our location, ensuring that all employees and contracted associates are paid accurately and on time.

Beyond technical processing, you will serve as a key resource for the facility—training management on payroll procedures, communicating HR policies, and maintaining vital relationships with union officials. This is an ideal role for an associate-level professional who thrives in a fast-paced environment and enjoys a blend of high-level data integrity and direct employee interaction.

Key Responsibilities:

Paraplanner

Location: Buffalo Grove, IL – Fully On-site

Experience Level: Associate to Mid-Senior (3–5 Years Preferred)

Industry: Financial Services

Visa Sponsorship: Not available for this position.

Our firm has been retained by an established financial services practice to find a dedicated and detail-oriented Paraplanner. This role is ideal for a professional who enjoys the "behind-the-scenes" work of financial planning—building robust plans using a proprietary Excel-based system and managing the critical workflows that follow client meetings.

This position is a perfect fit for an experienced Paraplanner or a Financial Advisor/Planner who wishes to step away from the client-facing sales cycle and transition into a role focused entirely on the technical and administrative side of wealth management.

Key Responsibilities:

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe

Job responsibilities