customer support

Italian Customer Care Agent - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for an Italian Customer Care Agent to join our remote team based in Greece. This position is an excellent opportunity for individuals who are fluent in Italian and are passionate about delivering outstanding customer service. As a Customer Care Agent, you will be responsible for assisting our Italian-speaking customers, ensuring they receive the support and guidance they need to enhance their experience with our services.


Key Responsibilities

  • Respond to customer inquiries in Italian across various channels including phone, email, and live chat.
  • Assist customers with account issues, product information, and general inquiries.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Resolve customer complaints and provide effective solutions to ensure satisfaction.
  • Collaborate with team members to improve customer service processes and policies.
  • Stay up-to-date with product knowledge and company updates to offer informed assistance.

Requirements

Job Skills

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Hungarian Customer Support Agent - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for a Hungarian Customer Support Agent in our beautiful Athens office! This position offers a unique opportunity to be part of a dedicated team helping Hungarian-speaking clients navigate their iGaming experience. We are looking for passionate individuals who thrive in customer service roles and are ready to contribute to our team's success.


Key Responsibilities

  • Provide top-quality customer assistance to Hungarian-speaking clients via phone, email, and live chat.
  • Address inquiries related to account registrations, game functionality, promotions, and any technical support needed.
  • Effectively handle and resolve customer service issues, ensuring a smooth and satisfying experience.
  • Document interactions with customers and update our internal CRM system accurately.
  • Collaborate with other departments to resolve complex queries and enhance service delivery.
  • Keep informed about the latest developments in the iGaming industry and internal policies.

Requirements

Job Skills

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German Travel Consultant With Hospitality Experience - Work Remote In Greece

posted by: spj_bot

Join Mercier Consultancy MD as a German Travel Consultant with Hospitality Experience and take your career to new heights while enjoying the flexibility of remote work from beautiful Greece! In this role, you will leverage your hospitality background to provide exceptional service to German-speaking clients, helping them create unforgettable travel experiences.


Key Responsibilities

  • Interact with German-speaking clients via various channels to assist with travel inquiries, bookings, and customer support.
  • Utilize your hospitality experience to offer personalized advice on travel packages, accommodations, and unique experiences.
  • Create tailored travel itineraries that capture clients’ preferences and desired experiences.
  • Effectively address customer complaints and resolve issues with professionalism and care.
  • Document client interactions and maintain accurate records in our CRM system for effective follow-up.
  • Stay current on travel trends and destination information to provide insightful recommendations to clients.

Requirements

Job Skills

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German Customer Support | Premium Jewelry & Accessories - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer a position as a German Customer Support Representative for a premium jewelry and accessories brand, with the flexibility of remote work in Greece. This exciting opportunity is perfect for individuals who are passionate about luxury products and customer service, and who are looking to make a positive impact in a vibrant, creative industry.


Key Responsibilities

  • Provide exceptional support to German-speaking customers through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries about premium jewelry and accessories, ensuring a thorough and knowledgeable response.
  • Handle customer complaints and resolve issues effectively to maintain high levels of satisfaction.
  • Document customer interactions meticulously in our CRM system to track feedback and improve services.
  • Collaborate with the sales and product teams to ensure seamless order processing and customer interactions.
  • Stay updated on product knowledge and market trends to better assist customers and enhance their shopping experience.

Requirements

Job Skills

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German Customer Support | Banking Sector - Athens

posted by: spj_bot

Mercier Consultancy MD is pleased to offer a position for a German Customer Support Representative specialized in the Banking Sector, based in the vibrant city of Athens, Greece. This role is ideal for customer service professionals who are looking to leverage their language skills and banking knowledge to provide exceptional support to clients in a fast-paced environment.


Key Responsibilities

  • Provide excellent customer support to German-speaking clients regarding banking products and services through various channels including phone, email, and chat.
  • Address and resolve inquiries about accounts, transactions, and banking policies accurately and efficiently.
  • Handle customer complaints and issues with professionalism, ensuring customer satisfaction and loyalty.
  • Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
  • Collaborate with banking specialists to ensure comprehensive solutions for complex customer inquiries.
  • Stay updated on banking regulations, products, and processes to enhance the quality of customer service provided.

Requirements

Job Skills

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German Customer Support for Pharmaceutical Company - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to offer a pivotal role for a German Customer Support Representative with a reputable Pharmaceutical Company based in Athens, Greece. In this important position, you will engage with German-speaking clients, providing them with expert support and information regarding pharmaceutical products and services. Your dedication will play a vital role in ensuring that customers receive the highest level of care and assistance.


Key Responsibilities

  • Serve as the primary point of contact for German-speaking customers via phone, email, and chat, delivering exceptional support related to pharmaceutical inquiries.
  • Assist customers by providing accurate information about products, services, and medical concerns.
  • Resolve customer complaints and issues efficiently, ensuring overall satisfaction and compliance with company standards.
  • Maintain thorough records of customer interactions and feedback in our CRM system.
  • Collaborate closely with various teams to facilitate the resolution of more complex inquiries.
  • Stay informed about company products, industry changes, and regulatory updates to enhance customer interactions.

Requirements

Job Skills

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German Customer Consultant | Automotive Industry - Remote In Greece

posted by: spj_bot

Join our team at Mercier Consultancy MD as a German Customer Consultant focusing on the automotive industry! This remote position in Greece presents an exciting opportunity to support our German-speaking customers in their inquiries related to automotive products and services. If you're enthusiastic about cars and technology, and enjoy providing top-notch customer service, we want you on our team!


Key Responsibilities

  • Offer exceptional support to German-speaking customers via phone, email, and chat.
  • Assist with inquiries about automotive products, services, and technical issues.
  • Resolve customer concerns with professionalism and efficiency.
  • Document customer interactions and feedback to improve overall service quality.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay informed on automotive trends and product updates to provide informed assistance.

Requirements

Job Skills

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German Customer Care Specialist - Remote In Greece

posted by: spj_bot

Join Mercier Consultancy MD as a German Customer Care Specialist and be part of our dedicated team! This remote position allows you to work from anywhere in Greece, providing an excellent opportunity for individuals fluent in German who are passionate about delivering top-notch customer service. In this role, you will assist German-speaking clients with their inquiries and concerns, ensuring a positive and seamless customer experience.


Key Responsibilities

  • Provide outstanding customer support in German via phone, email, and live chat channels.
  • Assist customers with inquiries related to products, services, and account management.
  • Document customer interactions accurately in our CRM system for efficient follow-up and reporting.
  • Effectively resolve customer complaints and provide solutions to enhance satisfaction.
  • Collaborate with different teams to address customer concerns and improve support processes.
  • Keep abreast of product updates and company policies to provide accurate information to clients.

Requirements

Job Skills

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German Customer Care Specialist - Athens

posted by: spj_bot

Mercier Consultancy MD is on the lookout for a dedicated German Customer Care Specialist to join our vibrant team in Athens. If you're passionate about providing exceptional service and fluent in German, this position offers an exciting opportunity to engage with our customers in the sportswear industry. You will play a vital role in ensuring that every customer interaction is positive, informative, and supportive.


Key Responsibilities

  • Deliver exceptional customer service in German through various channels, including phone, email, and chat.
  • Assist customers with inquiries related to product information, order management, and account issues.
  • Document and track customer interactions accurately in our CRM system.
  • Troubleshoot and resolve customer issues promptly while maintaining a high level of satisfaction.
  • Work collaboratively with internal teams to identify root causes of customer complaints and improve service delivery.
  • Stay knowledgeable about product offerings and industry trends to provide informed support.

Requirements

Job Skills

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French Support for the Leading Search Engine Machine - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is excited to announce a position for French Support for the Leading Search Engine Machine, offering remote work opportunities from Greece. This role is perfect for individuals who are passionate about technology and customer service, allowing them to assist French-speaking users in navigating and optimizing their experience with our client's search engine products.


Key Responsibilities

  • Provide exemplary support to French-speaking users via chat, email, and phone, addressing inquiries and resolving issues related to the search engine.
  • Guide customers in understanding the functionalities and features of the search engine machine to enhance their usage.
  • Document all interactions and ensure detailed records are maintained for reference and quality assurance.
  • Collaborate with technical teams to escalate complex issues and ensure swift resolutions.
  • Stay updated on product features, updates, and industry trends to provide informed assistance to users.
  • Conduct user training sessions and provide recommendations for optimal use of the search engine machine.

Requirements

Job Skills

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