Mercier Consultancy MD invites you to join our Dutch Customer Support Team in Bulgaria, with paid relocation included! This opportunity is perfect for those eager to immerse themselves in a new culture while providing outstanding service to our Dutch-speaking clients. As a vital member of our team, you will ensure that every customer interaction is positive and efficient.

Key Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through various channels such as phone, email, and live chat.
• Address customer inquiries regarding products, services, and account issues promptly and professionally.
• Manage and resolve customer complaints while maintaining a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system and suggest improvements where needed.
• Work collaboratively with cross-functional teams to solve complex issues and enhance the overall customer experience.
• Stay updated on product knowledge, policies, and industry trends to provide informed support.

Requirements

Join the dynamic team at Mercier Consultancy MD as an Italian Support Specialist for a leading US Parcel Service! This role is based in Greece and offers you the opportunity to connect with Italian-speaking customers, assisting them with their shipping and logistics needs. Your dedication to providing exceptional support will ensure customer satisfaction and contribute to our mission of excellence.

Your Role

As an Italian Support Specialist, you will be responsible for resolving customer inquiries related to parcel delivery and logistics. Utilizing your fluency in Italian, you will communicate effectively with customers through various channels, ensuring that their experiences with our services are seamless and positive.

Key Responsibilities

• Handle inbound customer inquiries in Italian via phone, chat, and email regarding parcel services.
• Provide accurate information about shipping options, tracking, and delivery times.
• Troubleshoot issues and resolve customer concerns with a focus on first-contact resolution.
• Maintain detailed records of customer interactions and feedback for quality assurance.
• Collaborate with the logistics team to ensure prompt and effective service delivery.
• Stay informed about operational updates and service changes to relay accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for an Italian Service Advisor for a prestigious US Shipping Company, complete with paid relocation to Greece! This is a fantastic chance for individuals who are passionate about customer service and are looking to embark on a new adventure in a beautiful country.

In this role, you will be the primary point of contact for Italian-speaking customers, assisting them with their inquiries related to shipping and logistics.

Key Responsibilities:

• Provide exceptional customer service to Italian-speaking clients via phone, email, and chat regarding shipping inquiries and services.
• Assist customers with tracking shipments, scheduling deliveries, and resolving issues effectively.
• Document all customer interactions and maintain comprehensive records in our CRM system.
• Work closely with logistics teams to ensure smooth operations and customer satisfaction.
• Stay informed about the shipping industry and company policies to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German-Speaking Support Agents with a full relocation package to Greece! This position is tailored for individuals who are passionate about customer service and are eager to support clients in a vibrant and dynamic environment. As part of our team, you will play a key role in assisting our German-speaking customers, ensuring they receive the highest level of support.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist with inquiries regarding products, services, and account-related issues.
• Address and resolve customer complaints effectively to maintain high satisfaction levels.
• Log and track customer interactions and issues in our CRM system for accurate records.
• Collaborate with other teams to manage complex inquiries and escalate when necessary.
• Stay informed about product updates, promotions, and industry trends to provide informed responses to customers.

Requirements

Mercier Consultancy MD is excited to offer opportunities for German-Speaking Client Support Roles based in stunning Greece, with relocation assistance provided. This position is perfect for those looking to advance their careers in customer service while enjoying the sun-soaked beauty and rich history of Greece.

Key Responsibilities

• Deliver exceptional customer service to German-speaking clients via phone, email, and chat.
• Manage customer inquiries regarding products and services, providing helpful and accurate information.
• Identify and resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
• Document all client interactions thoroughly in the company’s CRM system.
• Collaborate with other teams to optimize the client experience and resolve any complicated issues.
• Stay updated on product offerings and industry changes to better assist clients.

Requirements

🌍 Are you a German speaker eager for a new adventure? Join the team at Mercier Consultancy MD as a German Customer Service Specialist and experience a fully paid relocation to the stunning landscapes of Greece!

In this role, you will engage with our valued German-speaking customers, providing top-notch support and solutions while enjoying a vibrant new culture. We believe in investing in our employees, which is why we offer comprehensive training to equip you for success.

Your Role Includes:

• Providing exceptional customer service to our German-speaking clients.
• Resolving inquiries and providing support through phone, email, and chat channels.
• Collaborating with team members to enhance customer satisfaction.
• Participating in training sessions to increase product knowledge and hone customer service skills.
• Embracing a flexible work culture while enjoying the beauty of Greece.

Requirements

What You Bring to the Table:

• Fluency in German (both written and spoken).
• Strong communication skills and a passion for helping customers.
• Ability to work well in a team and independently.
• A proactive approach to problem-solving.
• Willingness to relocate to Greece with all relocation expenses covered.

Benefits

Join Our Team!

Are you fluent in Dutch and looking for an exciting opportunity to work with us at Mercier Consultancy MD? We are in search of a dedicated and enthusiastic Dutch Speaking Customer Representative.

This role includes the fantastic benefit of paid relocation to Greece, providing you with a chance to experience a vibrant culture while contributing to our customer service excellence.

Your Role:

• Deliver exceptional customer support to Dutch-speaking clients, addressing their inquiries promptly and professionally.
• Communicate effectively through various channels, including phone, email, and chat.
• Become familiar with our client systems to ensure high-quality service delivery.
• Work collaboratively with your team to ensure the timely resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills focused on customer satisfaction.
• Willingness to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this exciting opportunity!

Benefits

Mercier Consultancy MD is thrilled to offer exciting Danish Speaking opportunities in Sofia, Bulgaria, complete with a fully paid relocation package. We are looking for dynamic individuals passionate about customer service and eager to make a difference in their roles. You will engage with clients in Danish, ensuring they receive outstanding service while enjoying the vibrant culture of Bulgaria.

Key Responsibilities

• Provide exceptional customer support in Danish via various channels including phone, email, and live chat.
• Assist customers through inquiries, resolving issues efficiently and effectively.
• Document all customer interactions accurately in our CRM system to ensure a seamless service experience.
• Work closely with other teams to relay customer feedback and enhance operational processes.
• Stay informed on product offerings and relevant industry knowledge to provide informed advice.
• Participate in training sessions and other professional development opportunities.

Requirements

Mercier Consultancy MD is thrilled to present exciting opportunities for Czech Speaking professionals in Sofia, Bulgaria, complete with a fully paid relocation package! We are seeking dynamic individuals who are ready to embark on a new adventure while contributing their skills to our thriving company. Join us in a vibrant work environment where you can make a genuine impact!

Key Responsibilities

• Engage with our Czech-speaking clients and provide excellent customer support through various channels, ensuring their needs are met effectively.
• Assist customers with inquiries, guide them through services, and resolve any issues they may encounter.
• Document interactions and maintain accurate records in our CRM system to enhance service quality.
• Collaborate with team members to ensure a seamless customer experience across the board.
• Contribute to the improvement of processes and service delivery through feedback and suggestions.
• Stay informed about product updates, industry trends, and company news to provide relevant support.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: