French Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is delighted to offer an excellent opportunity for French Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is designed for individuals who are passionate about healthcare and committed to providing outstanding customer service. You will be responsible for assisting customers with their pharmaceutical inquiries, ensuring they receive accurate information while communicating effectively in French.
Key Responsibilities
- Manage customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and chat in French.
- Provide detailed information about product usage, benefits, and potential side effects while ensuring compliance with industry regulations.
- Assist healthcare professionals and patients with order processing, refills, and product availability.
- Resolve any issues or complaints promptly and professionally to ensure high levels of customer satisfaction.
- Document all interactions accurately in the CRM system, adhering to privacy and regulatory standards.
- Collaborate with clinical teams to provide customers with timely and relevant information.
- Stay informed about industry trends, new products, and company offerings to enhance customer interactions.
Requirements