Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about the entertainment sector and are dedicated to providing exceptional customer experiences. As a representative, you will assist customers in navigating various media services while ensuring effective communication in Estonian.

Key Responsibilities

• Manage customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and chat in Estonian.
• Provide support for account management, including billing inquiries, content access, and technical issues.
• Educate customers about new features, content updates, and promotions.
• Assist in troubleshooting service-related issues and coordinate with technical support as necessary.
• Document all customer interactions and maintain accurate records in the CRM system.
• Stay updated on media trends and company offerings to provide informed assistance.

Requirements

As a Junior Crew Operator

You will coordinate the crew change planning for seafarers of the assigned fleet (5-7 vessels) in compliance with international maritime standards.

As a part of your role, you will:

• Be responsible in crew change planning of the assigned fleet
• Communicate crew needs to Danaos site and manning offices
• Screen and monitor seafarers’ application forms and certificates
• Coordinate the logistics of daily crew movement and the proper execution
• Coordinate all travelling/ticketing arrangements

Requirements

The ideal candidate should have:

• Degree in Shipping/Maritime
• Up to 3 years of experience as Crew Operator
• Familiarity with STCW and MLC convention
• Computer literacy, (experience with Danaos Software will be considered as an additional asset)
• Excellent communication skills and fluency in English
• Efficiency in troubleshooting, organizing skills, attention to detail

Benefits

We offer:

Mercier Consultancy MD is excited to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who are passionate about cars and dedicated to providing exceptional customer support. As a representative, you will assist customers with their inquiries regarding automotive products and services, ensuring they receive prompt and accurate information in Norwegian.

Key Responsibilities

• Manage customer inquiries about automotive services, vehicle features, and maintenance via phone, email, and chat in Norwegian.
• Provide expert guidance on product specifications, purchasing options, and financing plans.
• Assist customers with troubleshooting issues related to their vehicles and coordinate with technical teams for resolution.
• Document all customer interactions clearly and maintain accurate records in our CRM system.
• Collaborate with sales and service teams to improve customer experiences and product knowledge.
• Stay updated on automotive trends and new product releases to effectively assist customers.

Requirements

Are you passionate about fintech and mobility technology? We’re looking for a proactive, detail-oriented, and organized professional to join a fast-growing startup in the mobility-fintech space. This role is ideal for someone who thrives in dynamic environments, enjoys juggling multiple responsibilities, and can seamlessly support both operations and leadership.

Key Responsibilities

Office Administration

• Manage day-to-day office operations to ensure smooth workflows.
• Organize meetings, appointments, and corporate events.
• Maintain records, files, and documentation in a secure and organized manner.
• Support onboarding of new employees and coordinate HR-related activities.
• Monitor and ensure compliance with company policies and procedures.

Project Coordination

• Assist in planning, tracking, and monitoring projects from initiation to delivery.
• Prepare project timelines, schedules, and trackers to ensure deadlines are met.
• Facilitate communication between teams, stakeholders, and external partners.
• Organize project meetings, prepare agendas, capture minutes, and follow up on action items.
• Identify risks, bottlenecks, or delays and escalate issues promptly for resolution.

CEO Support

Mercier Consultancy MD is excited to introduce an opportunity for Slovak Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who have a passion for technology and a strong commitment to customer satisfaction. As a customer service representative, you will assist clients in Slovak with their telecommunications inquiries, ensuring a seamless and positive experience throughout.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, including mobile plans, devices, and technical support via phone, email, and live chat in Slovak.
• Guide customers with account creation, billing questions, and service adjustments.
• Provide detailed information about product features, promotions, and service options.
• Effectively resolve customer complaints and technical issues to achieve high customer satisfaction.
• Document customer interactions accurately in the CRM system, following company protocols and guidelines.
• Coordinate with internal teams to improve service delivery and enhance customer satisfaction.
• Stay informed about new products, service updates, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the construction industry. If you have a passion for customer service and an interest in construction processes and products, this role is tailored for you. You will serve as a vital link between our clients and our services, facilitating smooth communication while providing outstanding support in Slovak.

Key Responsibilities

• Manage customer inquiries related to construction projects, materials, and services via phone, email, and chat in Slovak.
• Provide detailed information about product specifications, availability, and service timelines.
• Assist customers with order placements, modifications, and project updates.
• Resolve customer complaints and issues in an efficient and professional manner.
• Maintain accurate records of customer interactions and transactions within our CRM system.
• Coordinate with operational teams to ensure customer needs are met promptly.
• Stay informed about industry trends and company offerings to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Finnish Speaking Customer Service Representatives in the biotechnology industry. This role presents a unique opportunity to support clients in navigating the complex world of biotechnology products and services. If you possess a strong customer service ethos and a passion for biotechnology, we encourage you to apply and be part of our supportive team.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in Finnish.
• Provide clear and accurate information to clients about product usage, compliance, and industry guidelines.
• Assist with troubleshooting and coordinate with technical teams to resolve customer queries.
• Accurately document customer interactions and ensure timely follow-ups.
• Work alongside sales and product teams to enhance customer experience and satisfaction.
• Stay updated on industry developments and training opportunities to better assist clients.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Finnish Speaking Customer Service Representatives in the aviation industry. This role provides a unique opportunity to work at the heart of the aviation sector, catering to the needs of travelers and industry partners. If you are passionate about customer service and have excellent communication skills in Finnish, we want to hear from you!

Key Responsibilities

• Assist customers with inquiries related to aviation services, including flight information, ticketing, and regulations via phone, email, and chat in Finnish.
• Provide updates on flight schedules, cancellations, and handling changes in travel plans.
• Deliver exceptional customer service by addressing customer concerns and complaints promptly and effectively.
• Document customer interactions and maintain accurate records within the CRM system.
• Coordinate with internal teams to ensure smooth processing of customer requests.
• Stay updated on industry trends and travel regulations to provide accurate information.

Requirements

We are hiring on behalf of our client a Security Officer.

Responsibilities:

• Organize and oversee the security service of the private residence.
• Develop and implement security plans, instructions, and regulations.
• Recruit, train, and coordinate the work of security personnel.
• Ensure compliance with discipline and safety standards.
• Safeguard property and ensure the personal safety of family members, including escorting a teenager.
• Investigate potential threats and personnel wrongdoings.
• Plan and ensure safe routes, accompany to events, trips, and training sessions.
• Communicate with parents and external contractors (technical services, security agencies).
• Monitor and operate video surveillance, alarm, and access control systems.
• Respond to emergencies, conduct risk analysis, and develop preventive measures.
• Provide first aid if necessary.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the biotechnology industry. This role is an excellent opportunity for individuals with a passion for customer service and an interest in biotechnology to join a dynamic team. In this position, you will provide essential support to clients and partners, using your fluency in Portuguese to deliver clear and effective communication.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products and services through phone, email, and live chat in Portuguese.
• Educate clients on product usage, features, and industry regulations.
• Assist in troubleshooting product-related issues and coordinate with technical support teams.
• Document customer interactions accurately in the CRM system.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay updated on the latest advancements in biotechnology to provide relevant information to customers.

Requirements