Portuguese Speaking Customer Service for Tobacco Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an excellent opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company based in Greece. This position is ideal for individuals who are dedicated to providing exceptional customer support while communicating in Portuguese. As a Customer Service Representative, you will assist customers with their inquiries, ensuring they receive the information they need in a professional and efficient manner.
Key Responsibilities
- Manage customer inquiries related to tobacco products, brand information, and regulatory questions via phone, email, and chat in Portuguese.
- Provide accurate information on product availability, promotions, and company policies.
- Assist customers with order tracking, account management, and any service-related issues.
- Resolve customer complaints promptly and professionally, ensuring a positive experience.
- Document all customer interactions accurately in our CRM system.
- Collaborate with internal teams to enhance service delivery and support company initiatives.
- Stay updated on industry regulations, tobacco products, and market trends to provide relevant information to customers.
Requirements