Polish Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you have a passion for digital communication and helping others navigate social media platforms, this role is tailor-made for you. You will play a pivotal role in assisting users with their inquiries and issues while providing top-notch customer support in Polish.
Key Responsibilities
- Respond to customer inquiries about social media services, account management, and platform features via phone, email, and live chat in Polish.
- Assist users with troubleshooting issues related to account access, content posting, and privacy settings.
- Provide guidance on best practices for using social media effectively and safely.
- Resolve customer complaints efficiently, ensuring a satisfactory resolution and positive user experience.
- Document customer interactions accurately in the CRM system for tracking and follow-up.
- Collaborate with technical teams to escalate issues and improve service delivery.
- Stay informed about the latest trends in social media and platform updates to assist customers effectively.
Requirements