Italian Speaking Customer Service Agent French Multinational - Telecommunication
posted by: spj_bot
Mercier Consultancy MD is seeking an Italian Speaking Customer Service Agent for a prominent French multinational telecommunications company. This role provides an opportunity to work in a dynamic and innovative environment while supporting customers with their telecommunication needs. As an integral part of our team, you will ensure that Italian-speaking clients receive exemplary service and support.
Responsibilities
- Assist Italian-speaking customers through various channels including phone, email, and chat with inquiries related to telecommunication products and services.
- Provide detailed information about service offerings, troubleshooting assistance, and billing inquiries.
- Resolve customer complaints and escalate issues when necessary to ensure timely resolution.
- Document customer interactions accurately in the CRM system to track feedback and inquiries.
- Work collaboratively with team members to enhance the overall customer experience and service delivery.
- Stay updated on promotions, new products, and industry trends to inform and assist clients effectively.
Requirements