METRO is one of the top employers in the country with over 11.000 employees. Operates one of the largest retail networks, My market & My market Local, with over 280 outlets and is also the leading company in wholesale consumer goods with 50 METRO Cash & Carry stores countrywide.

We are looking for a Junior Omnichannel Marketing Specialist

As a Junior Omnichannel Marketing Specialist, you will play a key role in designing, planning, and executing B2B and B2C online activations and communication campaigns aimed at converting shoppers into loyal buyers through our e-shop. You will collaborate closely with cross-functional teams and external partners to ensure timely and impactful campaign delivery, aligned with our on-air schedule.

What you will focus on

About the Job

Join Excelya as a Business Expert: Documentary System Project Manager and take a leading role in the transformation of clinical research documentation processes across our organization. You will spearhead initiatives aimed at enhancing our documentary systems, ensuring compliance with regulatory requirements, and improving operational efficiency.

In this strategic position, you will engage with various stakeholders to gather requirements, analyze current processes, and implement innovative solutions that streamline project activities.

Main Responsibilities:

Are you passionate about digital transformation and regulatory excellence in R&D?

We’re looking for a Document Management & Systems Lead to manage and optimize the document management platforms, ensuring high standards of compliance and efficiency.

You’ll act as the bridge between science, quality, and technology, leading key projects that shape the future of documentation in pharmaceutical research.

1) Functional administration:

• Functional administration of the databases

• Follow up of issues and improvements

• Management of evolution and releases as Business Expert

• Follow-up of the system validation status

• Redaction of SOP and training materials

• User assistance

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Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Czech.
• Assist customers with account management, billing inquiries, and service changes.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about new products, services, and industry developments to provide relevant information to customers.

Requirements

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Key Responsibilities

• Manage customer inquiries related to social media accounts, features, and functionalities via phone, email, and chat in Czech.
• Provide assistance with account setup, issues, and general inquiries about platform policies.
• Resolve user complaints and technical problems promptly, ensuring a positive experience.
• Document all interactions with customers accurately in the CRM system for reference.
• Collaborate with internal teams to improve service delivery based on customer feedback.
• Stay updated on social media trends and platform updates to provide accurate information and support.

Requirements

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Key Responsibilities

• Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Czech and Nordic languages.
• Provide information on product availability, pricing, and promotional offers to customers.
• Assist customers with order processing, returns, and exchanges effectively.
• Resolve customer complaints and issues promptly, ensuring a positive customer experience.
• Document customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with other departments to enhance customer satisfaction and streamline processes.
• Stay updated on product knowledge and retail trends to provide exceptional service.

Requirements

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Key Responsibilities

• Respond to customer inquiries regarding media services, subscriptions, and entertainment offerings through phone, email, and chat in Czech.
• Assist customers with account management, including subscription changes, billing issues, and troubleshooting service problems.
• Provide clear and detailed information about new releases, promotions, and service features.
• Resolve customer complaints efficiently and effectively, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with internal teams to improve service delivery and address customer needs.
• Stay informed about industry trends and company products to deliver the most relevant information to customers.

Requirements

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Key Responsibilities

• Handle customer inquiries regarding products, orders, and manufacturing services via phone, email, and chat in Czech.
• Provide detailed information about product specifications, availability, and pricing.
• Assist customers with order processing, modifications, and inquiries about delivery timelines.
• Resolve any issues or complaints promptly and efficiently, ensuring customer satisfaction.
• Document all interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with internal teams, including production and logistics, to enhance the customer experience.
• Stay informed about manufacturing trends and product updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who have a passion for helping others and providing outstanding customer support. As a representative in the healthcare sector, you will assist patients and families with inquiries regarding services, appointments, and health-related information, all while communicating effectively in Polish.

Key Responsibilities

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• Provide accurate information on healthcare policies, procedures, and available services.
• Assist customers with booking, rescheduling, and cancelling appointments.
• Resolve any issues or concerns promptly and ensure a positive patient experience.
• Document all customer interactions accurately in the CRM system for compliance and reference.
• Collaborate with healthcare providers and administrative teams to enhance service delivery.
• Stay informed about healthcare trends and company offerings to assist customers effectively.

Requirements

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Key Responsibilities

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• Provide detailed information about educational programs, features, and pricing.
• Assist customers with account management, including updates, troubleshooting, and technical support.
• Resolve issues and complaints promptly, ensuring a positive experience for all users.
• Accurately document all customer interactions in our CRM system for future reference.
• Collaborate with the education team to enhance service delivery and support ongoing student learning.
• Stay updated on industry trends and educational technologies to effectively assist customers.

Requirements

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Key Responsibilities

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• Document all customer interactions accurately in the CRM system.
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Requirements