Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Utilities industry, specifically located in Greece. This role is ideal for individuals who are passionate about customer service and eager to assist clients with their utility service needs in Spanish. As a representative, you will provide vital assistance to customers, ensuring they receive the highest level of service.

Key Responsibilities

• Manage customer inquiries related to utility services, including billing, service connections, and troubleshooting via phone, email, and chat in Spanish.
• Provide detailed information on available utility plans, payment options, and service offerings.
• Assist customers with account updates, payment processes, and resolving issues or complaints.
• Document all customer interactions accurately in our CRM system to ensure effective follow-up.
• Work collaboratively with internal teams to resolve customer concerns and enhance service quality.
• Stay informed about industry regulations and company policies to provide accurate information to clients.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Safety. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main responsibilities :

• Manage end to end process for clinical site contracts and clinical trial related consulting agreements (including contracts, amendments and termination letters preparation, negotiation, escalation, translation, distribution, signature, archiving).

• Support site-related questions regarding invoice preparation with respect to submission of invoices in Amgen Payment System (eGPS)

• Support resolution of contract issues

• Support contracting with local GSO vendors

• Maintain contract tracking in appropriate systems

• Manage Confidential Disclosure Agreement process

• Identify opportunities and best practices with local and regional partners that will contribute to overall operational effectiveness

• Ensure payments are made in accordance with contracts