Quality Assurance Associate
posted by: spj_bot
As a Quality Assurance Associate, your tasks will include the following:
- Conduct investigations in relation to suspicious behaviour in Online Proctored and Classroom LanguageCert exams.
- Ensure investigations are carried out in accordance with policies and procedures.
- Manage communications with candidates and/or test centres.
- Ensure Quality Assurance files and records are accurately maintained and complete accurate and timely reports of actual and suspected malpractice cases investigated.
- Identify improvements, contribute to ‘lessons learned’ activities and process reviews.
- Contribute to maintaining current and up-to-date LanguageCert policies and procedures.
- Be familiar with regulatory conditions and requirements.
- Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
What we look for: