Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Handle customer inquiries via chat and email in a professional and courteous manner
• Resolve issues efficiently while providing accurate and detailed responses
• Maintain a strong focus on customer satisfaction and deliver an excellent support experience
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Care Representative for a leading Travel Company! This engaging role allows you to work in the beautiful setting of Greece while assisting Croatian-speaking clients with their travel needs. If you have a passion for travel and delivering outstanding customer service, this could be the perfect position for you!

Key Responsibilities

• Provide excellent customer support in Croatian via phone, email, and live chat for travel inquiries, bookings, and arrangements.
• Assist customers with information regarding travel packages, itineraries, modifications, and cancellations.
• Collaborate with internal teams to resolve customer issues and enhance the overall customer experience.
• Document customer interactions and maintain accurate records in our CRM system.
• Gather customer feedback to identify trends and suggest improvements for service delivery.
• Stay informed about travel regulations, industry trends, and our product offerings to provide informed support to customers.

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is delighted to offer a remarkable opportunity for Turkish Speaking Customer Service Professionals to join our team in Sofia, Bulgaria. This position includes a fully paid relocation package, allowing you to embark on an exciting new adventure while building your career. We are seeking dynamic individuals who are committed to delivering outstanding customer service in a multicultural environment.

Key Responsibilities

• Provide excellent customer support in Turkish, efficiently addressing inquiries and resolving issues.
• Manage customer complaints professionally to ensure satisfaction and loyalty.
• Accurately log customer interactions in our CRM system for seamless follow-ups.
• Collaborate with team members to foster a supportive and effective working atmosphere.
• Stay updated on our products and services to provide knowledgeable assistance to customers.
• Engage in continuous training to improve skills and enhance service delivery.

Requirements

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to offer the position of German Speaking Customer Representative with the attractive benefit of paid relocation to Greece!

This is a fantastic opportunity to experience a vibrant new culture while providing top-notch customer support to our clients.

Your Role:

• Deliver exceptional customer service to German-speaking clients, addressing their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient with our client systems to ensure accurate and efficient service.
• Collaborate with colleagues to ensure timely resolutions of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Eager to learn and utilize new tools and technologies in a remote work setting.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Willingness to relocate to Greece for this incredible opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are thrilled to offer a position for a dedicated and enthusiastic German Speaking Customer Representative with the added benefit of paid relocation to Greece!

This position allows you to embrace a vibrant lifestyle in Greece while making a meaningful impact in our customer service operations.

Your Role:

• Provide exceptional customer support to German-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Effectively communicate through various channels, including phone, email, and chat.
• Become proficient in our client systems to deliver high-quality service and solutions.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

Join Our Team!

Are you a fluent German speaker seeking an incredible opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are excited to offer a position for a German Speaking Customer Representative that includes paid relocation to Greece!

This position not only provides the chance to work in customer service but also allows you to embrace a vibrant new lifestyle in Greece.

Your Role:

• Deliver outstanding customer support to German-speaking clients, addressing their inquiries with professionalism and dedication.
• Utilize various communication channels including phone, email, and chat to assist customers effectively.
• Become acquainted with our client systems to ensure high-quality service delivery.
• Collaborate with your team members to ensure timely and efficient resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective client communication.
• Strong interpersonal skills and a focus on customer satisfaction.
• Eager to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to relocate to Greece for this exciting opportunity!

Benefits

Mercier Consultancy MD is excited to announce an excellent opportunity for a Dutch/Flemish Speaking Sales Representative who is interested in a remote position with the option of relocation to beautiful Bulgaria. We are looking for enthusiastic individuals fluent in Dutch or Flemish, passionate about sales and customer engagement. In this role, you will be responsible for promoting our client’s innovative products and services, contributing to their growth while working from the comfort of your home or in a picturesque Bulgarian setting.

Key Responsibilities

• Establish and build strong relationships with potential clients through proactive outreach, primarily via phone and email.
• Communicate effectively the unique value propositions of our client’s offerings to facilitate customer decision-making.
• Achieve and exceed individual sales targets while driving overall team success.
• Engage in market research to understand customer needs and identify new sales opportunities.
• Collaborate with marketing and customer support teams to ensure an excellent customer experience.
• Participate in training and development programs to improve sales skills and product knowledge.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch/Flemish Speaking Sales Representative to work remotely, with the option for relocation to beautiful Bulgaria. We are on the lookout for motivated individuals who are fluent in Dutch or Flemish and have a strong passion for sales. In this role, you will be responsible for promoting and selling our client's exceptional products and services while maintaining fruitful relationships with customers.

Key Responsibilities

• Reach out to potential clients through various channels, including phone and email, to generate leads and drive sales.
• Effectively articulate the benefits and features of our client’s offerings to assist customers in making informed purchasing decisions.
• Achieve and exceed designated sales targets and contribute to the overall team success.
• Conduct thorough market research to identify trends, potential customers, and competitive activity.
• Collaborate with marketing and customer support teams to ensure high levels of customer satisfaction.
• Engage in continuous self-development through training and learning opportunities to enhance product knowledge and sales skills.

Requirements