Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is seeking a skilled French Social Media Content Moderator to join our team in Athens. This role is crucial for managing user-generated content across various social media platforms, ensuring a positive and safe environment for our French-speaking community. As a moderator, you will help uphold community standards and engage meaningfully with users.

Key Responsibilities

• Moderate and review social media content in French, ensuring compliance with established community guidelines.
• Interact with users by responding to comments and messages promptly and professionally.
• Identify and report any content that violates guidelines or exhibits inappropriate behavior.
• Analyze content trends and user interactions to provide insights for improving moderation strategies.
• Collaborate with the marketing and social media teams to enhance engagement and content quality.
• Stay updated on current trends in social media and best practices in content moderation.

Requirements

Senior Data Engineer - AI-First Fintech Platform

Location: Remote - Fully Remote - Across Europe

Compensation: $120K - $140K

We are a rapidly growing fintech and crypto platform undergoing an AI-first transformation. We are seeking a strategic, high-impact, and high-ownership Senior Data Engineer to build the foundational data infrastructure that powers our cutting-edge AI features.

You will report directly to the CTO and work closely with our Machine Learning (ML) team to consolidate and govern our data ecosystem (including PostgreSQL, Kafka, BigQuery, and GCS) into a clean, governed, and ML-ready platform. Your contributions will directly enable critical AI functionality across our product suite.

This role is responsible for the end-to-end design, implementation, and governance of our core data platform, ensuring high performance and readiness for ML applications.

About the Role:

Join our vibrant team at Mercier Consultancy MD as a Dutch Customer Service Representative based in beautiful Athens! If you have a passion for customer service and are fluent in Dutch, this is a fantastic opportunity that includes fully paid relocation to an exciting new city.

In this role, you will be the friendly voice and solution-provider for our Dutch-speaking clients. You will assist them with their inquiries, ensuring a seamless and positive experience. Enjoy the perks of living in Athens while collaborating with a diverse and enthusiastic team.

Your Responsibilities:

• Provide exceptional support to Dutch-speaking customers through various channels: phone, email, and chat.
• Resolve client inquiries efficiently and ensure their needs are met with a smile.
• Collaborate with team members and contribute to our customer service excellence.
• Familiarize yourself with our products and services to deliver informed assistance.
• Participate in ongoing training sessions to enhance your skills and develop professionally.

Requirements

Mercier Consultancy MD is seeking a passionate Croatian Travel Agent to join our remote team in Greece. This position allows you to connect with clients across the globe, assisting them in creating unforgettable travel experiences. Your expertise in travel planning and your fluency in Croatian will be vital in delivering exceptional service to our clients.

Key Responsibilities

• Provide personalized travel assistance to Croatian-speaking clients through phone, email, and chat.
• Design and arrange customized travel itineraries based on clients’ preferences, interests, and budgets.
• Assist clients with bookings for flights, accommodations, and activities, ensuring a seamless travel experience.
• Address client inquiries, providing detailed information about various travel destinations and services.
• Manage client complaints and resolutions with a focus on maintaining high satisfaction levels.
• Maintain up-to-date knowledge of travel regulations, industry trends, and destination knowledge for better client support.

Requirements

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML Transaction Monitoring & EDD Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

The Principal Electrical, Control & Instrumentation (EC&I) design engineer will be responsible for leading a design team or provide EC&I expertise within a multi-discipline team delivering one or more design projects. These designs will cover the full project life cycle from concept design through to manufacture and commissioning.

When leading a project, the Principal EC&I engineer shall be responsible for the coordination, planning and approval of designs in accordance with the required standards, procedures and requirements. When collaborating with partners, working within a framework team, they shall provide the design engineering for the EC&I discipline.

·        Provide EC&I technical input to bids.

·        Tender documentation production and development.

·        Development and management of estimates and project schedules.

·        Management of EC&I requirements at all levels.

·        Lead presentations at EC&I design review and other client facing meetings.

·        Provision of technical solutions from customer requirements and initial concepts, and coordinate EC&I activities necessary to provide design solutions.

·        Continuous learning and development in all areas of engineering especially with respect to the latest developments in technologies and techniques.