Polish Speaking Customer Service for Electronics Company in Sofia, Bulgaria
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a position for Polish Speaking Customer Service Representatives for a leading Electronics Company based in Sofia, Bulgaria. This role is perfect for individuals who are enthusiastic about technology and enjoy providing excellent customer support. As a customer service representative, you will engage with clients in Polish, assisting them with inquiries related to electronic products and services.
Key Responsibilities
- Handle customer inquiries regarding electronic products, services, and troubleshooting via phone, email, and chat in Polish.
- Provide detailed information about product specifications, availability, and warranty policies.
- Assist customers with order placements, returns, and account management.
- Effectively resolve customer complaints and technical issues, ensuring a high level of satisfaction.
- Accurately document customer interactions and maintain records in the CRM system.
- Collaborate with technical support and other internal teams to enhance the customer experience.
- Stay informed about new products, industry trends, and company offerings to provide relevant guidance to customers.
Requirements