Italian Speaking Customer Service for Banking industry
posted by: spj_bot
At Mercier Consultancy MD, we are pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are passionate about finance and customer service. As a representative in the banking sector, you will assist clients with their banking inquiries, account management, and financial services, providing them with exceptional support in Italian.
Key Responsibilities
- Handle customer inquiries regarding banking products, services, and account management through phone, email, and chat in Italian.
- Assist clients with transaction requests, account opening, and closing processes.
- Provide accurate information regarding loan options, interest rates, and banking policies.
- Resolve customer issues and complaints in a timely and efficient manner.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with various banking departments to improve the customer experience.
- Stay updated on banking regulations and product offerings to effectively assist clients.
Requirements