German Speaking Customer Service Agent For Booking.com - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to bring forth an exceptional opportunity for a German Speaking Customer Service Agent to join Booking.com, with the convenience of working remotely from Greece. In this vital role, you will provide outstanding service to German-speaking customers, ensuring they have an exceptional experience while booking their travel accommodations.
Responsibilities
- Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, travel information, and services offered by Booking.com.
- Resolve customer issues and complaints in a timely manner, maintaining high standards of customer satisfaction.
- Provide detailed information about accommodations, booking processes, and policies while showcasing professionalism.
- Document customer interactions accurately in the CRM system to facilitate seamless communication and follow-up.
- Collaborate with team members to deliver consistent and quality service to all customers.
- Keep abreast of updates to services, promotions, and travel industry trends to offer informed assistance.
Requirements