French Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is pleased to offer a fantastic opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for individuals who are enthusiastic about technology and customer care. As a key member of our customer service team, you will assist French-speaking customers with their telecommunications inquiries, ensuring they receive timely and effective support.
Key Responsibilities
- Respond to customer inquiries regarding telecommunications services, products, and billing via phone, email, and live chat in French.
- Provide guidance on service activation, troubleshooting, and account management.
- Resolve customer complaints and issues with empathy and professionalism.
- Document all customer interactions accurately in the CRM system.
- Collaborate with technical support and other teams to enhance the overall customer experience.
- Keep up to date with industry changes and product knowledge to effectively assist customers.
Requirements