Estonian Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are eager to support customers in navigating their financial needs and providing comprehensive banking solutions. As a representative, you will play a pivotal role in ensuring customer satisfaction while communicating in Estonian.
Key Responsibilities
- Handle customer inquiries regarding banking products and services via phone, email, and chat in Estonian.
- Assist customers with account management, transactions, and general banking operations.
- Provide information on loans, credit cards, and investment options.
- Resolve customer complaints in a professional and timely manner.
- Document interactions accurately in the customer relationship management (CRM) system.
- Collaborate with other departments to enhance customer service and address complex issues.
- Stay up-to-date on banking regulations and product offerings to provide accurate information.
Requirements