Dutch Speaking Customer Service Agent For The Leading Swiss Bank - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Service Agent for the leading Swiss bank, based in Athens. This role is an excellent opportunity for individuals passionate about finance and customer service. As a Customer Service Agent, you will be responsible for providing exceptional support to our Dutch-speaking clients, ensuring that their banking inquiries are handled with professionalism and care.
Responsibilities
- Assist Dutch-speaking customers via phone, email, and chat with inquiries related to banking products and services.
- Provide information on account management, transaction details, and financial products offered by the bank.
- Resolve customer complaints efficiently and effectively, ensuring customer satisfaction.
- Document customer interactions accurately in the CRM system for continuous improvement and quality assurance.
- Work closely with team members to enhance service delivery and improve customer experiences.
- Stay abreast of banking regulations, policies, and product offerings to provide accurate assistance.
Requirements