Customer Success Executive
posted by: spj_bot
We are recruiting on behalf of our client, a leading Marketing Agency with expertise in the online trading, fintech and financial services industries, a talented Customer Success Executive.
Main Responsibilities
- Client Relationship Management
Build and manage client relationships independently, ensuring strong engagement, satisfaction and long-term retention.
- Behaviour & Market Analysis
Analyse client behaviour and industry trends to identify opportunities for improving services and enhancing the client experience.
- Cross-Team Collaboration
Work closely with marketing, product and support teams to address client needs and deliver integrated solutions.
- CRM & Data Management
Maintain accurate and up-to-date client records in CRM systems, supporting data-driven decision-making and personalized outreach.
- Onboarding & Compliance
Oversee the onboarding of new clients, ensuring a smooth experience and full compliance with regulatory requirements. - Targeted Communication & Campaigns
Develop and implement strategic communication and marketing campaigns tailored to different client segments.
Job Skills
business aware
data analysis
maternity
decision making
market analysis
targeted
service industry
dashboards
collaborative
personalized
personal attributes
strategic communication
system support
adaptable
customer success
regulatory requirement
self motivated
negotiation
onboarding
collaborates
cross collaboration
collaboration
business sales
CRM
manage client
communication
marketing product
long term
analytical
decision
ul
data management
relationship management
financial service
account management
integrated
sale process
sales
adapt
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