(fluent English) Technical Support Engineer (remote, global)
posted by: spj_bot
We are looking for a proactive and tech-savvy Technical Support Engineerfor for one of our B2B clients. In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey.
Excited? Let’s see what it takes 💛
What you will do:
- Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
- Conduct demo calls to understand client business needs and deliver compelling product presentations;
- Develop and lead client training sessions to ensure strong adoption and effective product usage;
- Troubleshoot technical issues, including API requests, data flows, and integrations;
- Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
- Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
- Collaborate with product and engineering teams to resolve complex technical challenges;
- Build strong, long-lasting relationships with customers through clear and proactive communication.
What you need to succeed in this role: