Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

Under general supervision monitors and initiates claim appeals on all insurance claims and pending receivables after final bill.  This position will be expected to maintain a comprehensive understanding of general coding and billing compliance, the adjudication process and contractual obligations specific to various payers. 

The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Payor Relations Administrator works alongside market access and the revenue cycle management team. They are responsible for completing payor applications of interest, credentialing, revalidations, and enrollments with contracted and non-contracted payors. The Payor Relations Administrator will work interdepartmentally and ensure as a primary responsibility there are no impacts to revenue based on unfulfilled payor enrollment requests.

The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position description is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

The Tech Compliance Data Clerk plays a key role in supporting the DSI technician onboarding process. This position is responsible for accurate data entry, timely communication, and thorough compliance tracking for technicians across multiple Tech Offices. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while maintaining clear, consistent communication with both internal teams and external partners.

Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Tech Compliance Data Clerk must demonstrate excellent written and verbal communication skills, ensuring information is conveyed clearly, professionally, and with a friendly, approachable tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a fast-paced environment. Adherence to company policies and departmental procedures is expected at all times.

The Tech Compliance Data Clerk plays a key role in supporting the DSI technician onboarding process. This position is responsible for accurate data entry, timely communication, and thorough compliance tracking for technicians across multiple Tech Offices. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while maintaining clear, consistent communication with both internal teams and external partners.

Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Tech Compliance Data Clerk must demonstrate excellent written and verbal communication skills, ensuring information is conveyed clearly, professionally, and with a friendly, approachable tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a fast-paced environment. Adherence to company policies and departmental procedures is expected at all times.