Nordic Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives in the insurance industry. This role is perfect for those passionate about helping clients navigate their insurance inquiries and ensuring they receive the best possible support. As a vital part of our team, you will assist customers from various Nordic countries, providing comprehensive service in their native languages while addressing their insurance needs.
Key Responsibilities
- Handle customer inquiries regarding insurance products, claims, and policies via phone, email, and chat in Nordic languages.
- Provide clear and accurate information on coverage options, premiums, and claims processes.
- Assist clients in completing claims submissions and managing follow-ups.
- Resolve customer issues and complaints efficiently to ensure satisfaction.
- Maintain detailed records of customer interactions and ensure data accuracy in the CRM system.
- Collaborate with underwriting and claims teams to deliver a seamless customer experience.
- Stay updated on industry regulations and changes to insurance products.
Requirements