Mercier Consultancy MD is excited to seek Dutch Speaking Customer Service Representatives for the automotive industry. This role presents an exciting opportunity for individuals who are passionate about vehicles and enjoy assisting customers. As a member of our team, you will provide exceptional support to customers navigating their automotive needs, utilizing your Dutch language skills to ensure a seamless experience.

Key Responsibilities

• Manage customer inquiries related to automotive products and services via phone, email, and live chat in Dutch.
• Provide information on vehicle specifications, financing options, and service schedules.
• Assist customers with troubleshooting and resolving product-related issues efficiently.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with sales and service teams to enhance customer satisfaction and retention.
• Stay updated on automotive industry trends and company offerings to provide relevant information.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent, working remotely from Greece, with a competitive monthly salary of 1657 Euro. This role is an excellent opportunity for individuals passionate about customer service and able to communicate effectively in Dutch. As a Customer Service Agent, you will be responsible for providing exceptional support to our Dutch-speaking clients, ensuring their inquiries are addressed promptly and effectively.

Key Responsibilities

• Respond to customer inquiries related to products and services via phone, email, and chat in Dutch.
• Provide information about products, assist with order placements, and resolve customer complaints.
• Document all customer interactions accurately in the CRM system for future reference.
• Work collaboratively with team members to improve customer satisfaction and service delivery.
• Stay informed about product details, updates, and promotions to assist customers effectively.
• Troubleshoot issues while providing clear guidance and support to customers.

Requirements

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs
Office requirement: This role will report to our office in Richardson, Texas

About DSI

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Utilities industry, specifically located in Greece. This role is ideal for individuals who are passionate about customer service and eager to assist clients with their utility service needs in Spanish. As a representative, you will provide vital assistance to customers, ensuring they receive the highest level of service.

Key Responsibilities

• Manage customer inquiries related to utility services, including billing, service connections, and troubleshooting via phone, email, and chat in Spanish.
• Provide detailed information on available utility plans, payment options, and service offerings.
• Assist customers with account updates, payment processes, and resolving issues or complaints.
• Document all customer interactions accurately in our CRM system to ensure effective follow-up.
• Work collaboratively with internal teams to resolve customer concerns and enhance service quality.
• Stay informed about industry regulations and company policies to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Travel Agencies industry, based in the beautiful city of Athens. If you're passionate about travel and customer service and enjoy helping people plan their dream vacations, this role is perfect for you! You will support customers in Spanish, assisting them with inquiries related to travel bookings, itineraries, and general travel advice.

Key Responsibilities

• Respond to customer inquiries regarding travel packages, bookings, and travel regulations via phone, email, and live chat in Spanish.
• Provide detailed information on destinations, accommodations, and transportation options.
• Assist customers with booking processes, changes, and cancellations, ensuring a smooth experience.
• Resolve customer issues and complaints with professionalism and a positive approach.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with travel agents and partners to ensure quality service delivery and customer satisfaction.
• Stay informed about travel trends, promotions, and regulations to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Spanish Speaking Customer Service Representatives in the Legal Services industry, located in Greece. This role is ideal for individuals who are passionate about assisting clients with legal inquiries while providing outstanding customer support in Spanish. You will be a key point of contact for clients seeking legal assistance and support.

Key Responsibilities

• Manage customer inquiries regarding legal services, including case status, appointment scheduling, and document requests via phone, email, and live chat in Spanish.
• Provide clear and accurate information about legal products and services to clients.
• Assist clients with the completion of forms and documentation as needed.
• Handle and resolve any complaints or issues to ensure the highest level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with legal professionals to address clients’ concerns and inquiries effectively.
• Stay informed about legal services, industry trends, and regulatory changes to better support clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Gaming industry, based in Greece. This role is ideal for individuals who are passionate about gaming and customer interaction. As a member of our team, you will provide support to customers while ensuring they have an exceptional experience in Spanish.

Key Responsibilities

• Manage customer inquiries related to gaming products, services, and account issues via phone, email, and chat in Spanish.
• Provide information on game features, updates, promotions, and troubleshooting assistance.
• Assist customers with account management tasks, including registration, billing inquiries, and technical support.
• Resolve any issues or complaints in a timely manner to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for reference and follow-up.
• Collaborate with other departments to enhance the overall customer experience.
• Stay updated on gaming trends and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Spanish Speaking Customer Service Representatives in the Aviation industry, based in Sofia. This position offers an exciting opportunity for individuals passionate about aviation and customer service. You will be responsible for providing support to customers in Spanish, helping them navigate their travel inquiries and ensuring a seamless experience.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and changes via phone, email, and chat in Spanish.
• Provide accurate information about airline services, travel regulations, and airport facilities.
• Assist customers with baggage claims, travel complaints, and special requests.
• Document all customer interactions accurately and follow up on pending issues.
• Collaborate with airline and airport teams to resolve customer issues reliably.
• Stay knowledgeable about aviation industry trends and company offerings to provide optimal assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Spanish Speaking Customer Service Representative in the Airlines industry, based in Athens. This role is ideal for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional service to travelers. You will be responsible for assisting passengers with their inquiries, ensuring that their travel experience is smooth and enjoyable, all while communicating effectively in Spanish.

Key Responsibilities

• Assist customers with inquiries regarding flight booking, changes, cancellations, and travel policies via phone, email, and chat in Spanish.
• Provide information on flight schedules, baggage policies, and airline services.
• Resolve customer complaints and issues promptly, ensuring a positive experience.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with team members and operational staff to ensure seamless service delivery.
• Stay informed about airline regulations, promotions, and services to provide up-to-date information.

Requirements

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, chats, and social media;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet  KPI;
• Communicate with developers and cross-functional specialists. 

What you need to succeed in this role: