Swedish Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are passionate about finance and dedicated to providing top-notch customer service. As a representative in this capacity, you will assist clients with their banking inquiries and ensure a seamless customer experience in Swedish.
Key Responsibilities
- Manage customer inquiries regarding banking products, account management, and financial services via phone, email, and chat in Swedish.
- Provide clients with information on available services, account details, and transaction support.
- Assist customers with account openings, closures, and changes, adhering to banking regulations.
- Resolve customer complaints and issues effectively to ensure overall satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with internal teams to enhance service quality and address customer concerns.
- Stay informed about banking regulations and market trends to offer informed advice to customers.
Requirements