Swedish Speaking Customer Experience Agent - Work Remotely in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Experience Agent, providing the flexibility to work remotely from Greece! We are looking for driven individuals who are committed to delivering exceptional customer service and enhancing the experience of our Swedish-speaking clients. As a vital part of our customer service team, you will be responsible for addressing inquiries and ensuring a supportive and informative interaction.
Key Responsibilities
- Offer outstanding customer support in Swedish through various communication channels, including phone, email, and chat.
- Effectively manage customer queries and issues, ensuring prompt and accurate resolutions.
- Document customer interactions and maintain up-to-date records in our CRM system.
- Collect and relay customer feedback to contribute to continuous improvement of our services.
- Work collaboratively with team members to share customer insights and enhance service offerings.
- Stay knowledgeable about our products, promotions, and best practices in customer service.
Requirements