Slovenian Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for Slovenian Speaking Customer Service Representatives in the Media & Entertainment industry. If you are passionate about media, entertainment, and customer engagement, this position is for you! You will be responsible for assisting customers with their inquiries and providing exceptional service while communicating effectively in Slovenian.
Key Responsibilities
- Manage customer inquiries related to media and entertainment services via phone, email, and live chat in Slovenian.
- Provide information about subscription plans, content availability, and troubleshooting technical issues.
- Assist customers with billing inquiries, account management, and service changes.
- Resolve customer complaints with empathy and professionalism, ensuring satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to enhance the customer experience and provide feedback on service improvements.
- Stay updated on industry trends and new content offerings to inform customers effectively.
Requirements