Slovak Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus
posted by: spj_bot
Mercier Consultancy MD is thrilled to present a unique opportunity for Slovak Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This role is tailored for individuals who have a passion for customer service and an interest in transportation solutions. As a representative, you will assist customers in Slovak, providing them with necessary information and support regarding their transportation needs.
Key Responsibilities
- Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Slovak.
- Provide customers with detailed information on shipping options, delivery timelines, and service policies.
- Assist customers with the booking process, as well as any changes or cancellations required.
- Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
- Accurately document customer interactions and maintain organized records in the CRM system.
- Collaborate with operational teams to provide real-time information and updates to customers.
- Stay informed about industry trends and service offerings in order to assist customers effectively.
Requirements