Serbian Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Pharmaceuticals industry. If you have a passion for helping others and a keen interest in healthcare, this role is designed for you. As a customer service representative, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive the best possible support in Serbian.
Key Responsibilities
- Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and live chat in Serbian.
- Provide accurate information on product availability, dosage, pricing, and usage instructions.
- Assist customers with prescription refills, order tracking, and any necessary changes to their orders.
- Address and resolve customer complaints and concerns with professionalism and empathy.
- Document all customer interactions clearly and accurately in the CRM system for compliance and follow-up purposes.
- Collaborate with pharmacy staff and other departments to ensure comprehensive customer support.
- Stay informed about pharmaceutical products and industry regulations to provide reliable and up-to-date information.
Requirements