Portuguese Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Portuguese Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who have a strong understanding of financial services and a passion for providing exceptional customer support. As a representative, you will assist clients in navigating financial products and services, all while communicating effectively in Portuguese.
Key Responsibilities
- Manage customer inquiries regarding financial products, account management, and general banking services via phone, email, and chat in Portuguese.
- Provide guidance on account openings, transaction processes, and financial service options.
- Assist customers with account issues, complaints, or discrepancies, resolving them in a timely and effective manner.
- Educate clients about financial services, policies, and best practices to enhance their experience.
- Accurately document customer interactions and maintain records in the CRM system.
- Collaborate with internal teams to ensure quality service delivery and improved customer experiences.
- Stay informed about industry trends, product offerings, and regulatory changes to provide accurate support.
Requirements