Portuguese Speaking Customer Service For American Multinational
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives for an esteemed American multinational corporation. This role presents an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences while working within a global brand. As a representative, you will assist customers with inquiries in Portuguese, providing support and information in a professional and friendly manner.
Key Responsibilities
- Address customer inquiries and concerns via phone, email, and chat in Portuguese, ensuring a high level of service.
- Provide detailed information about products, services, and company policies.
- Assist customers with order processing, billing inquiries, and account management.
- Resolve issues promptly and effectively, striving for customer satisfaction in every interaction.
- Document all customer interactions accurately in the customer relationship management (CRM) system.
- Collaborate with various departments to ensure a seamless customer experience.
- Stay updated on product offerings and company updates to provide accurate information to customers.
Requirements