Portuguese Speaking Customer Service Agent For The Leading Swiss Bank - Athens
posted by: spj_bot
Mercier Consultancy MD is proud to announce an opportunity for a Portuguese Speaking Customer Service Agent for the leading Swiss bank located in Athens. In this pivotal role, you will be the first point of contact for Portuguese-speaking clients, providing them with top-notch customer service and support related to their banking needs.
Responsibilities
- Engage with Portuguese-speaking customers via phone, email, and chat, answering inquiries related to banking products and services.
- Provide detailed information on account management, financial products, and assist with transaction-related queries.
- Resolve customer complaints and issues efficiently while ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions and feedback in the CRM system.
- Collaborate with various departments to ensure a seamless banking experience for customers.
- Stay updated on banking regulations, new products, and offers to provide informed responses to clients.
Requirements