Polish Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. As a customer service representative, you will assist clients in Polish, addressing their telecommunications inquiries and ensuring an excellent customer experience.
Key Responsibilities
- Handle customer inquiries related to telecommunications services, including plans, devices, and technical support via phone, email, and chat in Polish.
- Assist customers with account management, billing questions, and service changes.
- Provide detailed information about product features, current promotions, and service availability.
- Effectively resolve customer complaints and technical issues to enhance satisfaction.
- Document customer interactions accurately and maintain detailed records in the CRM system.
- Collaborate with internal teams to ensure seamless service delivery and customer experience.
- Stay updated on new products, services, and telecommunications trends to provide accurate information to customers.
Requirements