French Speaking Customer Service Agent - Work in Sofia, Bulgaria
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opening for a French Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. In this role, you will provide exceptional support to our French-speaking clients, ensuring they receive the highest level of service and assistance.
Responsibilities
- Engage with French-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.
- Provide accurate information about products, assist with order management, and offer tailored solutions to customer needs.
- Handle customer complaints with professionalism, aiming for effective resolution and customer satisfaction.
- Document customer interactions thoroughly in our CRM system for quality assurance and future reference.
- Work collaboratively with your team to improve overall customer experience and service delivery.
- Stay updated on product knowledge, promotions, and company policies to provide informed assistance.
Requirements